Revolutionizing the Transportation Industry with Philippine-Based Customer Service and Satisfaction
In the fast-paced world of transportation, achieving excellent customer service and satisfaction is paramount.
UK Transportation: How a Taxi Contact Center Cuts Costs
As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.
How to: Contact Center Outsourcing for Transportation
Overwhelming is one way to describe how much information there is on outsourcing and even more when factoring in how different third party service providers package these services as part of their deals, especially when starting out as a startup.
Top 5 Benefits of Outsourcing Support to Taxi Call Centers
The operations that go beyond overseeing taxi and transportation companies involve a number of processes between different departments.
How to Outsource Taxi Dispatch Services
Whether you’re starting out in the taxi business or looking to scale your operations, outsourcing is an indispensable tool that can help you achieve your business goals faster.
How Do Taxi Companies Grow? Expanding into New Territories & Acquisitions
Operating a company, especially a transportation company, requires constant attention to recognize new opportunities.
How Cab Companies Leverage Growth through Taxi Contact Centers
Volatile customer preferences are driving almost every industry to adapt quickly to change and technological innovations. Among these changes include transportation companies, with more and more companies now seeking multi-channel support for its efficiency and cost-effectiveness.
5 Customer Service Lessons from Taxi Call Agents at Pac Biz
Since we have been handling inbound calls for taxi companies since 2012, we have heard lots of stories from clients on the performance of taxi call center agents from other call centers.