Podcast: Working from Home Part 1

Contact Center Cactus Chat – For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now.

Podcast: The Pac Biz Story Part 2

Contact Center Cactus Chat – For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now.

Podcast: The Pac Biz Story Part 1

Contact Center Cactus Chat – For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now.

How to Outsource Call, Chat, and Email Response in Business

Live chat or phone systems—which is better for your business? The truth is that both of them can work together for your ecommerce venture. In fact, it’s beneficial to offer customers and clients both further pushing for more conversions and closed sales.

Choosing a Call Center: Risk Assessment in Outsourcing

Top companies are turning to outsourcing for customer support, especially with the difficulties of hiring locally. Like a lot of aspects in business, the decision to utilize outsourcing is a big step, so it’s understandable to have a lot of concerns.