Choosing a Call Center: Risk Assessment in Outsourcing

Top companies are turning to outsourcing for customer support, especially with the difficulties of hiring locally. Like a lot of aspects in business, the decision to utilize outsourcing is a big step, so it’s understandable to have a lot of concerns.

How to Balance Quality and Costs in Customer Service

Live chat is one of the best ways to communicate when customers need their questions answered, or need their issues addressed. You may have come across live chat when visiting websites for quick and easy queries and resolutions, why not offer it for your company?

Why Businesses Use Live Chat and the Benefits of Outsourcing It

Live chat is one of the best ways to communicate when customers need their questions answered, or need their issues addressed. You may have come across live chat when visiting websites for quick and easy queries and resolutions, why not offer it for your company?

Creating Empathy Driven Customer Experiences

Focusing on Empathy in Customer Experience Creates a Myriad of Possibilities   Empathy is the ability to have a deep emotional understanding of another person’s feelings or problems. This is especially important in the business environment where many out there may treat it as a mere afterthought. The role of empathy in customer experience provides […]

A Guide to Measuring, Assessing & Executing Goals in Customer Experience (CX)

For successful businesses, customer experience is essentially at the forefront of their operations. What exactly does customer experience entail and why is it important for managers and business owners to make it a priority? WHAT IS CUSTOMER EXPERIENCE? Plenty of businesses have been talking about customer experience but what exactly does it mean? For one, […]

How to Improve Customer Experience Without Relying on Software

Many businesses are becoming more reliant on software and customer relationship management platforms to cater to customers, often depending upon automation and the like. When it comes to complete customer experience, what’s missing? THE HUMAN CONNECTION Although automation has its benefits, there are still limitations when it comes to how they are programmed and there are […]

How a Customer-Centric Culture Improves Your Bottomline

You may be wondering: what’s in it for a company to have an organization that centers itself around the many customers that it serves? The truth: when companies ignore customer value in favor of being product-centered, they end up organizing around their services to maximize expertise. This is good and all, but they miss investing in strategies that […]