How to Improve Customer Experience Without Relying on Software
Many businesses are becoming more reliant on software and customer relationship management platforms to cater to customers, often depending upon automation and the like. When it comes to complete customer experience, what’s missing?
What Is Quality Assurance? Why is it so Important?
Ensuring optimal performance with an emphasis on excellent quality is essential for any growing business, and Pac Biz helps companies succeed in this area. Customer service agents are representing your company, and their engagement with clients & customers, good or bad, can make all the difference.
Celebrating Excellence: Five Years With Pac Biz
Giving results beyond expectations has been a legacy for Pac Biz. Through the years, Pac Biz has always prepared for what's next in the outsourcing world.
It’s All About Communication: Five Reasons It’s Important in Outsourcing
Communication is vital to the entire outsourcing process, so if you find yourself running into some trouble, then perhaps it’s time to look into how the entire process is running for you. Communication in outsourcing is important for the following reasons.
iCabbi Marketplace Spotlight: Pac Biz
Sinead Gillett, Head of Content for iCabbi, interviews Eric Mulvin, CEO and co-founder of Pac Biz on what he thinks about the future of the taxi industry.
Solutions for High Costs of Entry Level Employees
Minimum-wage agents have lower motivation and higher turnover rates. They eventually quit, and the cycle starts over again. How are some business owners able to avoid this problem?
Pac Biz Owner, Eric Mulvin, to Speak at CCW in Nashville, Tennessee
This year, Pac Biz co-founder, Eric Mulvin, will be talking at CCW’s Empathy Think Tank segment.
How Pac Biz Staff Help Run E-commerce Companies During the Holiday Season
It can be overwhelming for your local staff to deal with complaints, inquiries, and everything in between. That’s where your outsourced team comes in. Here’s how Pac Biz staff help eCommerce companies cope with the holiday rush:
Looking Back at 2019: Pac Biz Gives Back
Whether your business is already leading the game or just starting out, there should always be room for charity. Pac Biz values the community its employees belong to, and because of this, we’ve created a tradition of giving back.
PAC BIZ 2020 Road Map: Looking Forward to a Prosperous Year
Pac Biz has made milestones and continuing to do so. The next year is a very exciting one as Pac Biz ventures to new opportunities in production, training, culture growth, and business expansion.