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Putting Customer Experience First: Basing Business Decisions on Client Needs

The Value Proposition When you’re selling your products or services, it’s important to approach clients or customers with a genuine interest in providing something of value to them. Jason says, “when we design technology we really design it thinking of the customer and consider the value proposition- always thinking how we can add value both […]

UK Transportation: How a Taxi Contact Center Cuts Costs

UK Taxi Contact Center

As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.

Why Do Business Owners Decide to Outsource Call & Chat Answering?

In today’s fast-paced business landscape, customer experience plays a pivotal role in the success of any organization. As businesses strive to provide exceptional customer support, many owners and decision-makers are deciding to outsource call and chat answering services.