Automated Chatbots vs Live Human Support: How Do They Compare?

When it comes to services that are most commonly outsourced, we can look no further than in the customer service sphere. Here, we compare the use of automated chatbots, live (human) support services, and how outsourcing plays a role.
How Ecommerce Businesses Outsource Customer Support for Increased Returns

The eCommerce industry has come a long way since COVID-19 was first detected in late 2019. More and more businesses are shifting to selling their products and services online.
How to Outsource Call, Chat, and Email Response in Business

Live chat or phone systems—which is better for your business? The truth is that both of them can work together for your ecommerce venture. In fact, it’s beneficial to offer customers and clients both further pushing for more conversions and closed sales.
Do You Need Live Chat & Phone Systems for Your Ecommerce Business?

Live chat or phone systems—which is better for your business? The truth is that both of them can work together for your ecommerce venture. In fact, it’s beneficial to offer customers and clients both further pushing for more conversions and closed sales.
Choosing a Call Center: Risk Assessment in Outsourcing

Top companies are turning to outsourcing for customer support, especially with the difficulties of hiring locally. Like a lot of aspects in business, the decision to utilize outsourcing is a big step, so it’s understandable to have a lot of concerns.
Setting & Executing 2021 Profitability Goals: Cost Effective Customer Support Services Through Outsourcing

With the recent turn of events in 2020, many businesses are recovering and are trying to take steps to execute goals and maximize profitability. Business owners and operations executives are looking into various lower-cost solutions than what they currently have to achieve reduced overhead, allowing more opportunity for growth.
How to Balance Quality and Costs in Customer Service

Live chat is one of the best ways to communicate when customers need their questions answered, or need their issues addressed. You may have come across live chat when visiting websites for quick and easy queries and resolutions, why not offer it for your company?
Why Businesses Use Live Chat and the Benefits of Outsourcing It

Live chat is one of the best ways to communicate when customers need their questions answered, or need their issues addressed. You may have come across live chat when visiting websites for quick and easy queries and resolutions, why not offer it for your company?
What You Need to Know About Outsourcing: A 2021 Guide

Outsourcing in 2021 is certainly going to come to rise. Here’s what you need to know about the wonders of outsourcing and how it can help scale your business.
Creating a Better Customer Experience (CX) by Outsourcing Experienced Customer Service Agents

Satisfied customers mean good business. Being able to fulfill customer needs and continually build their customer experience to its best potential is a major priority of enterprises, and for good reason. Obtaining and also retaining customers should be considered by businesses to keep profits growing, but it is easier said than done.