Virtual Answering Service for Ecommerce: Enhance Customer Support | Pac-Biz
A virtual answering service for ecommerce ensures 24/7 customer support, boosting sales and trust. Learn how AI-powered human agents can benefit your business.
Top 5 Taxi Call and Chat Answering Tips | Pac-Biz
Answering calls and replying to messages takes a lot of skill, especially when it comes to handling taxi transactions. How agents answer calls can influence whether clients will want to do business with your company or not, so it’s important that they are able to answer and reply effectively.
Business Audit: Addressing Costly Call Answering and Dispatching SOPs | Pac-Biz
With over 32,000 taxi companies in the United States alone, it can be hard to keep up with the competition.
Addressing High Turnover Rates in Customer Support Staffing | Pac-Biz
According to the Bureau of Labor and Statistics, customer support agent employment is expected to decline by 4% from 2021 to 2031.
UK Transportation: How a Taxi Contact Center Cuts Costs | Pac-Biz
As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.
Staffing Issues in Customer Support: Contact Center Outsourcing | Pac-Biz
The last two years have seen more and increasing staff shortages in the country.
Why Do Business Owners Decide to Outsource Call & Chat Answering?
In today’s fast-paced business landscape, customer experience plays a pivotal role in the success of any organization. As businesses strive to provide exceptional customer support, many owners and decision-makers are deciding to outsource call and chat answering services.
Top 5 Benefits of Outsourcing Support to Taxi Call Centers | Pac-Biz
The operations that go beyond overseeing taxi and transportation companies involve a number of processes between different departments.
Ecommerce Statistics You Need to Look Out for in 2023
The pandemic has ushered in a new turning point for the ecommerce industry, with consumers turning to online platforms more than ever.
4 Benefits of Outsourcing Customer Support through Remote Agents | Pac-Biz
Remote Work isn’t anything new, but it is something that’s sustainable now. The traditional model is that agents go to the office. But Remote Contact Center Agents work anywhere with their own equipment.
How E-Commerce Businesses Deal with the Seasonal Surge
More and more businesses all around the world report significant changes in their sales during the holidays with huge spikes taking credit from what is commonly known as a seasonal surge.
How the eCommerce Industry has Grown through Outsourcing Support | Pac-Biz
Recent market trends in the contact center outsourcing market show that 95% of organizations value customer service as an essential part of brand loyalty, and 72% of customers find that live chat has been an effective way of communicating with a business.
Outsourcing Call & Chat Answering to Offshore Contact Center | Pac-Biz
As technology becomes more accessible, digital consumers become discerning.
Do’s & Don’ts of Outsourcing Customer Support
You know the old saying, “an ounce of prevention is better than a pound of cure”? It still applies these days and none more so in the field of outsourcing. And while trial and error is a necessary part of business, it’s better to learn from the mistakes of others instead of racking up extraneous costs.
Top Customer Support Services: Pac Biz Outsourcing Contact Center | Pac-Biz
Customer support is important for many industries, playing a major role in the success and one’s ability to grow a business and scale operations.
