With over 32,000 taxi companies in the United States alone, it can be hard to keep up with the competition.
According to the Bureau of Labor and Statistics, customer support agent employment is expected to decline by 4% from 2021 to 2031.
As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.
The last two years have seen more and increasing staff shortages in the country.
In today’s competitive business landscape, delivering outstanding customer support is crucial for success.
The operations that go beyond overseeing taxi and transportation companies involve a number of processes between different departments.
Recent market trends in the contact center outsourcing market show that 95% of organizations value customer service as an essential part of brand loyalty, and 72% of customers find that live chat has been an effective way of communicating with a business.
As technology becomes more accessible, digital consumers become discerning.
The pandemic has ushered in a new turning point for the ecommerce industry, with consumers turning to online platforms more than ever.
Remote Work isn’t anything new, but it is something that’s sustainable now. The traditional model is that agents go to the office. But Remote Contact Center Agents work anywhere with their own equipment.