What Is Quality Assurance? Why is it so Important?
Ensuring optimal performance with an emphasis on excellent quality is essential for any growing business, and Pac Biz helps companies succeed in this area. Customer service agents are representing your company, and their engagement with clients & customers, good or bad, can make all the difference.
How Pac Biz Staff Help Run E-commerce Companies During the Holiday Season
It can be overwhelming for your local staff to deal with complaints, inquiries, and everything in between. That’s where your outsourced team comes in. Here’s how Pac Biz staff help eCommerce companies cope with the holiday rush:
Looking Back at 2019: Pac Biz Gives Back
Whether your business is already leading the game or just starting out, there should always be room for charity. Pac Biz values the community its employees belong to, and because of this, we’ve created a tradition of giving back.
PAC BIZ 2020 Road Map: Looking Forward to a Prosperous Year
Pac Biz has made milestones and continuing to do so. The next year is a very exciting one as Pac Biz ventures to new opportunities in production, training, culture growth, and business expansion.
Putting Together a Great Management Team
Maintaining a work-life balance is a challenge especially in a company with night shifts. Both professional and personal growth is important and should never be neglected. Pac Biz has initiated a Culture Committee responsible for maintaining a work-life balance in the office.
Pac Biz Halloween Traditions
Maintaining a work-life balance is a challenge especially in a company with night shifts. Both professional and personal growth is important and should never be neglected. Pac Biz has initiated a Culture Committee responsible for maintaining a work-life balance in the office.
Scaling Your eCommerce Customer Support for the Holiday Rush
The upcoming holiday rush is a make it or break it situation for your business. It is an opportunity to double your revenue and increase your chances to grow your eCommerce business with a good reputation.
Eric Mulvin, Taxi Contact Center Expert, Speaks at the Transportation Alliance Convention
Pac Biz co-founder Eric Mulvin returns to the taxi conference and will be speaking at panel discussion How May I Help You?: Outsourced and Cooperative Call Centers with the topic: The Taxi Contact Center of the Future, on Thursday, October 17, 8:45 a.m.-9:40 a.m. at the Transportation Alliance 101st Fall
4 Ways Outsourcing Can Help Your Taxi Business Grow
With our knowledge on both transportation and call centers, we’ve helped our clients grow. Here's how outsourcing can help your taxi business.
5 Things to Look for in Potential Business Process Outsourcing Partners
You may have heard that outsourcing can cut costs, but there are other key factors to consider in choosing a business process outsourcing partner.