What’s the Process of Outsourcing Call Center Agents?
For inbound customer service, outsourcing representatives is the best way to scale your business and maximize profits. It’s easy to outsource with Pac Biz. Not only is Pac Biz a trustworthy, American-owned company, but an all inclusive service is provided with a flat monthly fee that covers training, supervisors, managers,
How Outsourcing Can Save Your Business
The increase in the national minimum wage has since caused hardships among companies in the US, UK, and Canada as this adds more to the already high payroll expenses of the business. This may put an additional burden on small to medium enterprises financially, and could actually lead to losses
How Companies Have Saved Over $200k in Annual Payroll Costs
Maximizing profits is the aim of every business. Many organizations are looking for ways to be more efficient and cut expenses where possible to increase their profit margins. Companies worldwide have observed the high costs of payroll, and seek solutions to drive those costs down.
How Businesses Thrive When Responsibilities are Delegated
It’s no surprise that delegating responsibilities is one of the most effective ways for an organization to be more productive. While some leaders prefer a more hands-on approach, there are just certain responsibilities that they need to let go of, and entrust their employees with.
What Is Quality Assurance? Why is it so Important?
Ensuring optimal performance with an emphasis on excellent quality is essential for any growing business, and Pac Biz helps companies succeed in this area. Customer service agents are representing your company, and their engagement with clients & customers, good or bad, can make all the difference.
How Pac Biz Staff Help Run E-commerce Companies During the Holiday Season
It can be overwhelming for your local staff to deal with complaints, inquiries, and everything in between. That’s where your outsourced team comes in. Here’s how Pac Biz staff help eCommerce companies cope with the holiday rush:
Looking Back at 2019: Pac Biz Gives Back
Whether your business is already leading the game or just starting out, there should always be room for charity. Pac Biz values the community its employees belong to, and because of this, we’ve created a tradition of giving back.
PAC BIZ 2020 Road Map: Looking Forward to a Prosperous Year
Pac Biz has made milestones and continuing to do so. The next year is a very exciting one as Pac Biz ventures to new opportunities in production, training, culture growth, and business expansion.
Putting Together a Great Management Team
Maintaining a work-life balance is a challenge especially in a company with night shifts. Both professional and personal growth is important and should never be neglected. Pac Biz has initiated a Culture Committee responsible for maintaining a work-life balance in the office.
Pac Biz Halloween Traditions
Maintaining a work-life balance is a challenge especially in a company with night shifts. Both professional and personal growth is important and should never be neglected. Pac Biz has initiated a Culture Committee responsible for maintaining a work-life balance in the office.