If you’re a customer service representative, whether you’re in financial, healthcare, insurance, retail, transportation, communications, education, non-profits, government agencies, and other industries, you matter.
Nearly every business nowadays is affected by how customers experience their services and products. Calls or contact made by customers to seek resolution of their issues and how you respond can mean the difference between building or ruining your company’s reputation.
Medical offices may be hard-pressed for support staff. HIPAA-compliant call centers are here to help. Learn how to outsource customer support for medical businesses.
Live chat is one of the best ways to communicate when customers need their questions answered, or need their issues addressed. You may have come across live chat when visiting websites for quick and easy queries and resolutions, why not offer it for your company?
Many businesses are becoming more reliant on software and customer relationship management platforms to cater to customers, often depending upon automation and the like. When it comes to complete customer experience, what’s missing? THE HUMAN CONNECTION Although automation has its benefits, there are still limitations when it comes to how they are programmed and there are […]
There are many out there who start a business, but not a lot of them survive or attain long-term growth. Growing and thriving in business should be any entrepreneur’s goal. With numerous aspects such as customer retention and turnover rates, how can your business thrive in a competitive environment? REDUCE YOUR RECRUITMENT COSTS High turnover […]