Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

The premium call center you’ve been looking for!

24/7 Customer Support Services
Contact 480-771-3009 (USA)
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For inbound customer service, outsourcing representatives is the best way to scale your business and maximize profits. It’s easy to outsource with Pac Biz. Not only is Pac Biz a trustworthy, American-owned company, but an all inclusive service is provided with a flat monthly fee that covers training, supervisors, managers,

The increase in the national minimum wage has since caused hardships among companies in the US, UK, and Canada as this adds more to the already high payroll expenses of the business. This may put an additional burden on small to medium enterprises financially, and could actually lead to losses

Maximizing profits is the aim of every business. Many organizations are looking for ways to be more efficient and cut expenses where possible to increase their profit margins. Companies worldwide have observed the high costs of payroll, and seek solutions to drive those costs down.

It’s no surprise that delegating responsibilities is one of the most effective ways for an organization to be more productive. While some leaders prefer a more hands-on approach, there are just certain responsibilities that they need to let go of, and entrust their employees with.

Ensuring optimal performance with an emphasis on excellent quality is essential for any growing business, and Pac Biz helps companies succeed in this area. Customer service agents are representing your company, and their engagement with clients & customers, good or bad, can make all the difference.

It can be overwhelming for your local staff to deal with complaints, inquiries, and everything in between. That’s where your outsourced team comes in. Here’s how Pac Biz staff help eCommerce companies cope with the holiday rush:

Whether your business is already leading the game or just starting out, there should always be room for charity. Pac Biz values the community its employees belong to, and because of this, we’ve created a tradition of giving back.

Pac Biz has made milestones and continuing to do so. The next year is a very exciting one as Pac Biz ventures to new opportunities in production, training, culture growth, and business expansion.

Maintaining a work-life balance is a challenge especially in a company with night shifts. Both professional and personal growth is important and should never be neglected. Pac Biz has initiated a Culture Committee responsible for maintaining a work-life balance in the office.

Maintaining a work-life balance is a challenge especially in a company with night shifts. Both professional and personal growth is important and should never be neglected. Pac Biz has initiated a Culture Committee responsible for maintaining a work-life balance in the office.