As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.
Transportation companies all over the world have adapted countless times over, being hit with so many challenges in the last decade. From the birth of rideshare apps, to the global pandemic — transportation company owners and operators have survived, and have actually thrived in spite of the significant obstacles.
Are you a growing taxi or non-emergency medical transportation (NEMT) provider? Do you want to know the secret weapon to maximizing profitability and positioning your business for growth? The factor that cuts overhead costs significantly is outsourcing dispatching and customer support to taxi call centers, like Pac Biz.
Canada is large and is home to over 38 million people. In every Canadian city, small or large, there is a need for transportation. This has resulted in the development of taxi, medical (NEMT), limo and many other variations of service in the industry.
How have taxi companies worldwide pushed innovation and continued growth? The answer is they pivot their strategic plan towards maximizing profitability, while optimizing the experience of their customers and drivers.
A Taxi Call Answering Service is a professional company that handles inbound customer bookings via phone, texts, chats, email, or social media. Agents that work for taxi companies through Taxi Call Answering Services are also able to dispatch rides to contracted or employed drivers in real-time or manage reservations that need assignment.
Taxi businesses worldwide have plenty to take into account when it comes to dispatching. The most important factors to consider: Are the customers happy? Are the drivers happy? Are you operating at the most productive and cost-effective level?
Agents of a Taxi Dispatch Call Center are able to answer incoming customer inquiries, quote wait times, dispatch drivers, schedule rides, and more. They handle customer needs in real time, with the ability to track their ride progress or contact drivers, and more.