Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

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eCommerce: Bridging the Gap Between You and Your Customers


eCommerce: Bridging the Gap Between You and Your Customers


Pac Biz Premium Call Center Services helps business around the World SCALE by outsourcing agents with ease.

In the fast-paced globalization of business, it is becoming increasingly difficult to cater to the needs of your most important asset, your customers. This is especially true if your business has become global, taking care of your customers starts demanding more time and manpower from your staff, sometimes up to the point where it interferes with other more important duties. Here are some reasons why outsourcing is the next logical step. Here are some reasons why you should outsource with PacBiz.

Does your business need to grow, but is limited to employee turnover
or is your ability to hire customer service at a steady rate not cost effective? Pac Biz is the solution you’ve been looking for.

We Work Closely with You

If you work with us, we stay in constant communication with you. We make sure that we are aware of everything that is going one, every new update, every little problem. We do this so when your customer calls we can give them accurate answers. Customers like nothing less than to know the truth and know they are being taken care of if there are any mishaps.
If you change policies, or processes we can hop on a meeting with you. We can even arrange it so we can have video communication with you during meetings with the team. We function as an extension of your company and we can make you feel like we are just in the same building, even if we are thousands of miles away.

We Can Help You Find Solutions

Your company may not be ready for offshore support. Maybe your phone system is premise based instead of cloud-based and would not allow us to take calls from our location. Your Information system may not be easily accessible outside of your building. We can help you find solutions that best fit your company. We have business partners that can offer solutions for phone systems and information sharing systems. We help you find the best solution for your business.

We Offer 24X7 support Globally

Whatever kind of support it is that you may need. Wherever your customers may be. You may need email, chat, phone support or a combination, and you may have a global customer base. We can provide support for you 24 hours a day, seven days a week. We can handle anything as long as it can be done remotely. We do not just offer customer service, we can even cater to your sales, digital marketing and virtual assistant needs.

We Offer Excellent Service for You and Your Customers

As mentioned earlier our team can serve as an extension of your staff. We can provide all sorts of services in a professional manner. Most of our staff are professionals with college degrees. We can assure you that your business and your customers will be well taken care of. We pride ourselves on excellent customer service resulting in customer retention and new customer acquisition.

Talk to one of the owners: Eric Mulvin. Discuss what you are interested in, what it takes to get started and go over any questions you have.

Interested in coming out to meet us?

Schedule some time today to learn more about Pac Biz by filling out this form. And we look forward to hosting you in Dumaguete.

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Meet the Owners of Pac Biz

Eric Mulvin
Bob Grunstein
About Pac Biz:

Pac Biz is a 24/7 quality focused call center ran from Phoenix, Arizona but operated out of Dumaguete, Philippines. With over 145 staff and growing, Pac Biz provides support for transportation companies, ecommerce companies and solar companies. Pac Biz provides a dedicated on site account manager, a quality team, 24/7 supervisors, a training team and active US ownership to build long term relationships with our clients.


  Need help?

If you ever identify areas that need human help, we have an office full of talented, hard working staff who can professionally fill those gaps in your customer experience and make sure your customers are getting the support they need so they can keep coming back and spending money with your business year after year.

Our goal is to help companies grow so you can hire more staff locally in your community. I would also be happy to jump on a call with you to help find ways to use Pac Biz agents to fill those gaps if you need help.

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Premium Call Center Agents

Get the best Philippine- outsourced customer service representatives, with Pac Biz. Our agents are professionally trained, & are held at the highest standards.