Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

The premium call center you’ve been looking for!

24/7 Customer Support Services
Contact 480-771-3009 (USA)
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For inbound customer service, outsourcing representatives is the best way to scale your business and maximize profits. It’s easy to outsource with Pac Biz. Not only is Pac Biz a trustworthy, American-owned company, but an all inclusive service is provided with a flat monthly fee that covers training, supervisors, managers,

The increase in the national minimum wage has since caused hardships among companies in the US, UK, and Canada as this adds more to the already high payroll expenses of the business. This may put an additional burden on small to medium enterprises financially, and could actually lead to losses

Maximizing profits is the aim of every business. Many organizations are looking for ways to be more efficient and cut expenses where possible to increase their profit margins. Companies worldwide have observed the high costs of payroll, and seek solutions to drive those costs down.

Ensuring optimal performance with an emphasis on excellent quality is essential for any growing business, and Pac Biz helps companies succeed in this area. Customer service agents are representing your company, and their engagement with clients & customers, good or bad, can make all the difference.

Giving results beyond expectations has been a legacy for Pac Biz. Through the years, Pac Biz has always prepared for what's next in the outsourcing world.

Communication is vital to the entire outsourcing process, so if you find yourself running into some trouble, then perhaps it’s time to look into how the entire process is running for you. Communication in outsourcing is important for the following reasons.

Sinead Gillett, Head of Content for iCabbi, interviews Eric Mulvin, CEO and co-founder of Pac Biz on what he thinks about the future of the taxi industry.

Minimum-wage agents have lower motivation and higher turnover rates. They eventually quit, and the cycle starts over again. How are some business owners able to avoid this problem?

It can be overwhelming for your local staff to deal with complaints, inquiries, and everything in between. That’s where your outsourced team comes in. Here’s how Pac Biz staff help eCommerce companies cope with the holiday rush: