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UK Transportation: How a Taxi Contact Center Cuts Costs

UK Taxi Contact Center

As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.

How Top Taxi/NEMT Companies in the UK Outsource Controllers

To outsource controllers, it will take some due diligence to get the best arrangement for your firm. For context, 580 billion passenger kilometers were traveled in Great Britain in 2020 but that’s a 33% decrease compared to 2019. To compensate for this, a worthwhile cost saving measure adopted by the top private NEMT (non-emergency medical transportation) and taxi companies is to outsource controllers.

Streamline Taxi Business: Outsourcing Call & Chat Support

Transportation companies all over the world have adapted countless times over, being hit with so many challenges in the last decade. From the birth of rideshare apps, to the global pandemic — transportation company owners and operators have survived, and have actually thrived in spite of the significant obstacles.

Why Do the US, UK, and Canadian Companies Outsource to the Philippines?

As the global economy is recovering from the pandemic, many companies worldwide are now looking into outsourcing to cut costs. The truth is, outsourcing has been a big contributor to businesses’ ability to scale and grow with maximum profitability (even before the pandemic).   The question is: Why Do the US, UK, and Canadian Companies […]