As the transportation industry throughout the United Kingdom is recovering from the global pandemic, business owners and operations executives are continually searching for ways to optimize their business operations budget.
As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.
iCabbi is a modern dispatch and call/chat answering service tailored to the needs of taxi and private hire companies.
Remote Work isn’t anything new, but it is something that’s sustainable now. The traditional model is that agents go to the office. But Remote Contact Center Agents work anywhere with their own equipment.
Running a successful business takes a special kind of drive and ambition.
To outsource controllers, it will take some due diligence to get the best arrangement for your firm. For context, 580 billion passenger kilometers were traveled in Great Britain in 2020 but that’s a 33% decrease compared to 2019. To compensate for this, a worthwhile cost saving measure adopted by the top private NEMT (non-emergency medical transportation) and taxi companies is to outsource controllers.
Overhead costs are a necessary part of building a business, but if business owners aren’t careful, these indirect costs can quickly become a drain on business revenues.
Breakthroughs in technology within recent years have been transformational for the global taxi sector. Despite the erratic state of the industry since the onset of the pandemic, the demand for taxi services remains to be progressive.
Businesses today often need a bit of help moving their bottom line forward. Outsourcing various parts of your company to other businesses that specialize in those areas has long been a solution that can give you excellent results.
One of the most commonly outsourced services is customer service. Outsourcing customer service allows you to get customer service experts who can help take care of your customers for you.