UK Transportation: How a Taxi Contact Center Cuts Costs

UK Taxi Contact Center

As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.

How Top Taxi/NEMT Companies in the UK Outsource Controllers

To outsource controllers, it will take some due diligence to get the best arrangement for your firm. For context, 580 billion passenger kilometers were traveled in Great Britain in 2020 but that’s a 33% decrease compared to 2019. To compensate for this, a worthwhile cost saving measure adopted by the top private NEMT (non-emergency medical transportation) and taxi companies is to outsource controllers.

Choosing Remote Support for Taxi Customers and Dispatching

Businesses today often need a bit of help moving their bottom line forward. Outsourcing various parts of your company to other businesses that specialize in those areas has long been a solution that can give you excellent results.