According to the Bureau of Labor and Statistics, customer support agent employment is expected to decline by 4% from 2021 to 2031.
The operations that go beyond overseeing taxi and transportation companies involve a number of processes between different departments.
One of the most commonly outsourced services is customer service. Outsourcing customer service allows you to get customer service experts who can help take care of your customers for you.
What exactly is outsourcing and has it been a prevailing practice for companies? While it’s mainly defined as the practice of hiring a third party to complete certain tasks, with most of the hiring coming from outside the country, there’s more to it than that. Choosing to outsource is a big decision, which is why choosing the right outsourcing partner such as Pac Biz is vital to the success of your company’s future.
When you are running or starting a transportation or ride service, it’s important to decide on an outsourcing partner that can easily navigate with familiarity, the ins and outs of the iCabbi platform you’re working with.
Pac Biz outsourcing services provides transportation businesses that utilize iCabbi systems with booking and dispatch agents that are knowledgeable and highly skilled in the iCabbi system. Pac Biz has partnered with iCabbi as an approved iCabbi contact center.