Focus on Growing Your Taxi Business
Scale your taxi business with transportation-trained professionals handling customer calls, bookings, dispatch support, driver coordination, and back-office tasks, 24/7.
Pac Biz combines human expertise with our proprietary Quality Assurance software to help taxi companies deliver consistent service, control staffing costs, and grow without the burden of recruiting and managing additional local staff.
Common Industry Challenges We Solve
- Missed bookings
- Dispatch delays
- Long hold times
- High dispatcher turnover
- Rising labor costs
- After-hours calls unanswered
- Hiring challenges
- Inconsistent customer service
OUR SERVICES
Why Leading Taxi Companies Choose Pac Biz?
Scalable teamsStrong English communicationLow turnoverHow It Works
We learn about your workflows, operational gaps, and current challenges.
We identify areas where visibility, support, or QA can improve operations.
We align dedicated support and QA processes around your operation.
Continuous improvement through operational insights and support.
Experienced with Leading Dispatching Platforms
Our teams are experienced with many of the industry’s leading taxi and transportation platforms, allowing us to integrate quickly into your existing workflows.
FAQ
What taxi dispatch software does Pac Biz support?
Our team has experience working with leading dispatch platforms, including iCabbi, as well as other industry-standard taxi and transportation management systems. We can also quickly learn and adapt to your preferred software and internal processes.
Can your dispatchers communicate directly with our drivers?
Absolutely. Our dispatchers can communicate with your drivers through your existing dispatch platform, mobile applications, radio systems, phone calls, or messaging tools, depending on your operational setup.
Can your dispatchers handle bookings during peak hours?
Yes. Our dispatchers are trained to work efficiently in high-volume environments, managing bookings, driver availability, and customer inquiries while maintaining accuracy and professionalism during busy periods.
How do you handle customer service issues or complaints?
Our agents are trained to remain calm, professional, and solution-focused. They document each concern, follow your company’s escalation procedures, and work to resolve issues quickly while providing an excellent customer experience.
Do you provide 24/7 dispatch coverage?
Yes. We operate 24 hours a day, 7 days a week, 365 days a year. Whether you need overnight dispatchers, weekend coverage, holiday support, or around-the-clock operations, we can build a schedule that meets your business needs.
Can Pac Biz support both dispatch and customer service?
Yes. Many of our transportation clients utilize our team for dispatching, reservation management, customer support, driver communication, administrative work, and other back-office tasks, allowing them to consolidate operations with a single outsourcing partner.
Can your team dispatch wheelchair-accessible and NEMT trips?
Yes. Our team has experience coordinating wheelchair-accessible transportation and Non-Emergency Medical Transportation (NEMT) services. We understand the importance of accurate scheduling, special trip requirements, and clear communication with both drivers and passengers.
How do you prepare new dispatchers for our business?
Every engagement begins with a structured onboarding process. We work closely with your team to understand your workflows, dispatch procedures, software, service areas, and company policies before agents begin handling live calls.
How do you ensure dispatch accuracy?
We follow documented procedures, quality assurance processes, and ongoing coaching to maintain high dispatch accuracy. Our teams are trained to verify trip details, passenger information, pickup locations, and driver assignments before confirming bookings.
Ready to Focus on your Taxi Business?
Book A Discovery Call With Us!