Addressing High Turnover Rates in Customer Support Staffing
According to the Bureau of Labor and Statistics, customer support agent employment is expected to decline by 4% from 2021 to 2031.
Outsourcing eCommerce Customer Service for Profitability
eCommerce businesses oftentimes rely on online sales to succeed, with many retail businesses running solely online with a few found in stores that carry their products.
UK Transportation: How a Taxi Contact Center Cuts Costs
As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.
TaxiCaller Software Call Center Outsourcing
In the fast-paced world of taxi businesses, staying ahead of the competition requires innovation and optimization.
Disadvantages of Missing Calls & Chats from Customers
Entrepreneurs are given the task of continuously coming up with ways to grow their business, as well as auditing for areas of improvement.
Top 3 Benefits of Outsourcing to a Taxi Call Center
Companies looking to improve their efficiency, reduce costs, and increase profitability have increasingly turned to outsourcing.
How to Outsource to The Philippines in 2023: Tips for Hiring Virtual Assistants, Customer Support & Other Remote Workers
Customer service and back office jobs are oftentimes outsourced to contact centers.
Ultimate Guide to Outsourcing Medical Calls (HIPAA Compliant Call Center)
So, you’re running a medical business.
The Ultimate Guide to Outsourcing Call & Chat Answering
The secret sauce to outsourcing lies in the perfect balance of cost-effectiveness and optimization of performance.
The Ultimate Guide to Optimizing Ecommerce Operations
Running a growing ecommerce, online retail store can come with challenges.