Podcast: How to Measure the Customer Experience Metrics
Contact Center Cactus Chat – For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now.
How to: Contact Center Outsourcing for Transportation
Overwhelming is one way to describe how much information there is on outsourcing and even more when factoring in how different third party service providers package these services as part of their deals, especially when starting out as a startup.
Importance of Creating A Positive Customer Experience in Customer Support
Think of the times you had a great positive customer experience — think of why it was positive for you.
Choosing the Right Outsourcing Partner: Quality vs. Pricing
Outsourcing for your business must take into consideration the price of the service and the quality of that service.
Podcast: How Outsourcing Can Impact Small Businesses
Contact Center Cactus Chat – For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now.
Offshore Call & Chat Answering Services for US, UK, & Canada Businesses
The practice of basing some of a company’s processes or services overseas, so as to take advantage of lower costs.
Podcast: Culture Index for Finding the Right People
Contact Center Cactus Chat – For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now.
Podcast: Getting to Know SmartMove Systems with Jason Lawrie
Contact Center Cactus Chat – For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now.
Podcast: Talent Acquisitions with Pac Biz’s Cathy Belen
Contact Center Cactus Chat – For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now.
Podcast: Customer Experience with Jason Junge Part 2
Contact Center Cactus Chat – For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen now.