About Us

Our History

Pac Biz started as a small customer service team in Dumaguete, serving a small transportation company “Tru Cab“, started by Eric Mulvin & Bob Grunstein.

As the transportation company went on, the idea to shut down operations & invest time and focus on the high quality call center aspect arose, which proved to be wise – as shown in continued growth.

To this day, we are dedicated to providing the best solutions for our clients.

Our Vision

To deliver our promise with excellence and consistency.

Our Core Values

Compassion. Family. Respect. Teamwork. Personal Growth. Professionalism.

Guided by these values, our mission is to provide only the best customer support to clients while providing employment in the Philippines, giving back to those less fortunate and inspiring a new generation of forward-thinking leaders.

Take the first step to growing your business.

Pac Biz has expanded to over 200 employees, working with over 5 countries Worldwide. We’ve developed a team and infrastructure that keeps operations running like a well-oiled machine. Our aim is to help your company get the most seamless transition to utilizing outsourced agents. 

Outsourcing with Pac Biz

We Aim for your Success

Delivering Excellent Customer Experiences

As a business grows, so does the demand for inbound call services. It takes a lot of capital as well as time to hire, train, and paying benefits for a local employee to answer calls (as well as turnover costs). Pac Biz solves this problem for companies all over the world.

We Support

Grow exponentially without compromising CX Quality.