Company Culture Blog

Your company culture defines your company’s identity. It influences your employee retention rates, your customer experience, and other growth indicators.

Customer Service Week 2022 – Agents Giving Back to Their Community

If you’re a customer service representative, whether you’re in financial,...

October 7, 2022

How to Balance Quality and Costs in Customer Service

Live chat is one of the best ways to communicate...

May 21, 2021

Wild About Nature Challenge: Pac Biz Employees Reconnect, Revitalize, and Reflect

High Employee Turnover Rates? Let Pac Biz solve that problem...

April 2, 2021

Christmas, the Pac Biz Way

We may be call agents by day (or many by...

December 29, 2017

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