As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.
Whether you’re starting out in the taxi business or looking to scale your operations, outsourcing is an indispensable tool that can help you achieve your business goals faster.
Operating a company, especially a transportation company, requires constant attention to recognize new opportunities.
Although the emergence of rideshare companies has turned the transportation industry upside down, many taxi companies have been growing and even new ones have been able to succeed in spite of challenges.
A Taxi Call Answering Service is a professional company that handles inbound customer bookings via phone, texts, chats, email, or social media. Agents that work for taxi companies through Taxi Call Answering Services are also able to dispatch rides to contracted or employed drivers in real-time or manage reservations that need assignment.
Agents of a Taxi Dispatch Call Center are able to answer incoming customer inquiries, quote wait times, dispatch drivers, schedule rides, and more. They handle customer needs in real time, with the ability to track their ride progress or contact drivers, and more.
There are a lot of tasks that taxi companies can outsource to scale up their business within their budget. Whether a taxi company is a startup or a more established firm, outsourcing is a plug and play option that has a place in any enterprise.
Ridesharing has grown in popularity in recent years, posing a challenge to transportation companies all over the world. Not to mention the global health crisis. With that in mind, how do traditional taxi companies thrive, not just survive?
When you outsource with Pac Biz for taxi call center needs, you get the benefits of call center specialists who are well-trained in iCabbi booking and dispatching.
Many transportation companies have invested a lot in technology in matters of operations. What you might not know is that there is a service that utilizes technology that could save you significantly in costs for customer support. As times are difficult during the pandemic, many transportation companies are looking into outsourcing to reduce costs. IMPROVING […]