Revolutionizing the Transportation Industry with Philippine-Based Customer Service and Satisfaction
In the fast-paced world of transportation, achieving excellent customer service and satisfaction is paramount.
Transportation Solutions: Boosting Profits with Taxi Money Mastery & Outsourcing
The taxi industry faces a mix of challenges and opportunities, from increased competition to changing customer preferences.
UK Transportation: How a Taxi Contact Center Cuts Costs
As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.
How to Outsource Taxi Dispatch Services
Whether you’re starting out in the taxi business or looking to scale your operations, outsourcing is an indispensable tool that can help you achieve your business goals faster.
How Do Taxi Companies Grow? Expanding into New Territories & Acquisitions
Operating a company, especially a transportation company, requires constant attention to recognize new opportunities.
How Data & Reports Can Improve Taxi Operations in US, Canada & UK
Although the emergence of rideshare companies has turned the transportation industry upside down, many taxi companies have been growing and even new ones have been able to succeed in spite of challenges.
Outsourcing to Taxi Call Answering Service Companies
A Taxi Call Answering Service is a professional company that handles inbound customer bookings via phone, texts, chats, email, or social media. Agents that work for taxi companies through Taxi Call Answering Services are also able to dispatch rides to contracted or employed drivers in real-time or manage reservations that need assignment.
What is a Taxi Dispatch Call Center?
Agents of a Taxi Dispatch Call Center are able to answer incoming customer inquiries, quote wait times, dispatch drivers, schedule rides, and more. They handle customer needs in real time, with the ability to track their ride progress or contact drivers, and more.
4 Tasks Taxi Companies Can Outsource
There are a lot of tasks that taxi companies can outsource to scale up their business within their budget. Whether a taxi company is a startup or a more established firm, outsourcing is a plug and play option that has a place in any enterprise.
5 Secrets to Thriving in the Transportation Industry with Rideshare Competition
Ridesharing has grown in popularity in recent years, posing a challenge to transportation companies all over the world. Not to mention the global health crisis. With that in mind, how do traditional taxi companies thrive, not just survive?
Outsourcing Benefits with Pac Biz: iCabbi Taxi Call Center Specialists
When you outsource with Pac Biz for taxi call center needs, you get the benefits of call center specialists who are well-trained in iCabbi booking and dispatching.
Transportation Companies: The Need for Dynamic Solutions
Many transportation companies have invested a lot in technology in matters of operations. What you might not know is that there is a service that utilizes technology that could save you significantly in costs for customer support. As times are difficult during the pandemic, many transportation companies are looking into outsourcing to reduce costs. Improving […]
5 Customer Service Lessons from Taxi Call Agents at Pac Biz
Since we have been handling inbound calls for taxi companies since 2012, we have heard lots of stories from clients on the performance of taxi call center agents from other call centers.
