Pac Biz is a inbound call company, based in Phoenix, AZ, USA, with agents in Dumaguete, Philippines.

The premium call center you’ve been looking for!

24/7 Customer Support Services
Contact 480-771-3009 (USA)
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Call Center Services

Premium Customer Service Representatives. You pay a FLAT monthly rate. We cover training, management, benefits, & quality assurance costs. Outsourcing inbound calls has never been easier!

Grow Locally,
by operating
Globally.

As a business grows, so does the demand for inbound call services. It takes a lot of capital as well as time to hire, train, and paying benefits for a local employee to answer calls (as well as turnover costs). Pac Biz solves this problem for companies all over the world.

Pay in your currency, pay a flat monthly fee per agent, and our team works with your local team to provide a seamless launch of services. Open lines of communication with American Owners and On-site Management/Agents.

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PAC BIZ SERVICES

Inbound Customer Service Representatives

Inbound Customer Service Representatives

24/7 Customer Service Agents are ready to serve your companies needs! Our call center is located in Dumaguete, Philippines, and we’ve built an infrastructure that connects clients with owners in Phoenix, AZ, USA, and leadership & agents in The Philippines to make outsourcing EASY for any industry!

Taxi & Transportation Call Agents

Taxi & Transportation Call Agents

24/7 Taxi & Transportation Call Agents are ready to serve your companies needs! Our call center accepts all dispatch systems. Pac Biz originated from a taxi startup in Phoenix, AZ and flourished into a premium call center for transportation companies worldwide, along with expanding to other customer service agent services.

We Work Worldwide

Our services are being utilized from The United States to the United Kingdom & many in-between. We provide 24/7 English-Speaking Customer Service Representatives to businesses all over the World.

Transportation, Taxi & Logistics Agents

Experienced, Well-trained, dedicated agents. All Dispatch Systems accepted. We specialize in helping taxi companies scale with ease.

News

Stay up to date with Pac Biz Updates & Outsourcing News.

Pac Biz Halloween Traditions
Pac Biz Halloween Traditions
Scaling Your eCommerce Customer Support for the Holiday Rush
Eric Mulvin, Taxi Contact Center Expert, Speaks at the Transportation Alliance Convention

The Team

Clients work with our Pac Biz Sales Team in Phoenix, Arizona, USA, & the leadership team in Dumaguete, Philippines to set up their accounts and provide a seamless transition to outsourcing call agents.

What Makes
Pac Biz Different?

Pac Biz Agents have minimum 3-5 years of experience with companies in the US, Canada, or UK. Our company culture seeks to make every team member feel appreciated, because they are. From our quality to our company culture, these are only a few of many reasons why people love working with Pac Biz.

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Want to learn more?

Get more information and details on the services, pricing, and how to go about working with outsourced agents.

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