Business Audit: Addressing Costly Call Answering and Dispatching SOPs
With over 32,000 taxi companies in the United States alone, it can be hard to keep up with the competition.
UK Transportation: How a Taxi Contact Center Cuts Costs
As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.
How to: Contact Center Outsourcing for Transportation
Overwhelming is one way to describe how much information there is on outsourcing and even more when factoring in how different third party service providers package these services as part of their deals, especially when starting out as a startup.
Top 5 Benefits of Outsourcing Support to Taxi Call Centers
The operations that go beyond overseeing taxi and transportation companies involve a number of processes between different departments.
How to Outsource Taxi Dispatch Services
Whether you’re starting out in the taxi business or looking to scale your operations, outsourcing is an indispensable tool that can help you achieve your business goals faster.
How E-Commerce Businesses Deal with the Seasonal Surge
More and more businesses all around the world report significant changes in their sales during the holidays with huge spikes taking credit from what is commonly known as a seasonal surge.
Customer Service Week 2022 – Agents Giving Back to Their Community
If you’re a customer service representative, whether you’re in financial, healthcare, insurance, retail, transportation, communications, education, non-profits, government agencies, and other industries, you matter.
Do’s & Don’ts of Outsourcing Customer Support
You know the old saying, “an ounce of prevention is better than a pound of cure”? It still applies these days and none more so in the field of outsourcing. And while trial and error is a necessary part of business, it’s better to learn from the mistakes of others instead of racking up extraneous costs.
Offering Chat Booking and Support via Taxi Call Centers
Inexpensive, proactive, immediate — these are only a few of the advantages that chat support and booking hold when it comes to carrying customer experience and, in turn, conversion rates.
Outsourcing Customer Service for an E-commerce Store
One of the most commonly outsourced services is customer service. Outsourcing customer service allows you to get customer service experts who can help take care of your customers for you.