Automated Chatbots vs Live Human Support: How Do They Compare?
When it comes to services that are most commonly outsourced, we can look no further than in the customer service sphere. Here, we compare the use of automated chatbots, live (human) support services, and how outsourcing plays a role.
4 Tasks Taxi Companies Can Outsource
There are a lot of tasks that taxi companies can outsource to scale up their business within their budget. Whether a taxi company is a startup or a more established firm, outsourcing is a plug and play option that has a place in any enterprise.
How Ecommerce & Retail Businesses Prepare for the Holiday Surge
The holidays are fast approaching. This means that retail outlets and online stores are preparing for the surge in customer purchase, inquiries, complaints, and more.
How to Outsource Call, Chat, and Email Response in Business
Live chat or phone systems—which is better for your business? The truth is that both of them can work together for your ecommerce venture. In fact, it’s beneficial to offer customers and clients both further pushing for more conversions and closed sales.
Do You Need Live Chat & Phone Systems for Your Ecommerce Business?
Live chat or phone systems—which is better for your business? The truth is that both of them can work together for your ecommerce venture. In fact, it’s beneficial to offer customers and clients both further pushing for more conversions and closed sales.
What to Look for in an Outsourcing Company
When it comes to your business, you want to be able to count on the best, but we understand that the industry can seem a little saturated and it’s not always easy to come to a decision. What makes an outsourcing company the right match for you? You’ll have the answer to that question for you by the time you finish reading this article.
Five Most Commonly Outsourced Business Services
Many businesses have turned to outsourcing when it comes to certain corporate tasks. The end goal is for the business to be able to manage the core elements of their operations more effectively and efficiently, all while saving on costs.
Choosing a Call Center: Risk Assessment in Outsourcing
Top companies are turning to outsourcing for customer support, especially with the difficulties of hiring locally. Like a lot of aspects in business, the decision to utilize outsourcing is a big step, so it’s understandable to have a lot of concerns.
Setting & Executing 2021 Profitability Goals: Cost Effective Customer Support Services Through Outsourcing
With the recent turn of events in 2020, many businesses are recovering and are trying to take steps to execute goals and maximize profitability. Business owners and operations executives are looking into various lower-cost solutions than what they currently have to achieve reduced overhead, allowing more opportunity for growth.
How to Balance Quality and Costs in Customer Service
Live chat is one of the best ways to communicate when customers need their questions answered, or need their issues addressed. You may have come across live chat when visiting websites for quick and easy queries and resolutions, why not offer it for your company?
