Choosing a Call Center: Risk Assessment in Outsourcing

Top companies are turning to outsourcing for customer support, especially with the difficulties of hiring locally. Like a lot of aspects in business, the decision to utilize outsourcing is a big step, so it’s understandable to have a lot of concerns.

How to Balance Quality and Costs in Customer Service

Live chat is one of the best ways to communicate when customers need their questions answered, or need their issues addressed. You may have come across live chat when visiting websites for quick and easy queries and resolutions, why not offer it for your company?

Why Businesses Use Live Chat and the Benefits of Outsourcing It

Live chat is one of the best ways to communicate when customers need their questions answered, or need their issues addressed. You may have come across live chat when visiting websites for quick and easy queries and resolutions, why not offer it for your company?

How to Improve Customer Experience Without Relying on Software

Many businesses are becoming more reliant on software and customer relationship management platforms to cater to customers, often depending upon automation and the like. When it comes to complete customer experience, what’s missing? THE HUMAN CONNECTION Although automation has its benefits, there are still limitations when it comes to how they are programmed and there are […]

Growing Your Profit Margins With Outsourcing

Many businesses have outsourced some aspects of the operations since it’s convenient and cost-effective and it can also increase profit margins, especially when done right. Aside from the reasons stated above, why should you outsource? EASY TEAM SKILLS MANAGEMENT Outsourcing can do a lot for teams in a business. For instance, among teams, you can […]

eCommerce Business Solutions: What You Need to Know

Struggling to keep up with in-house customer service representatives? Learn how Pac Biz helps businesses like yours. Name Email eCommerce isn’t just as simple as building your own website, develop a cart and “buy now” function, and you’re good to go. Additional eCommerce solutions are needed for businesses to be able to compete in their […]