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UK Transportation: How a Taxi Contact Center Cuts Costs

UK Taxi Contact Center

As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.

How Top Taxi/NEMT Companies in the UK Outsource Controllers

To outsource controllers, it will take some due diligence to get the best arrangement for your firm. For context, 580 billion passenger kilometers were traveled in Great Britain in 2020 but that’s a 33% decrease compared to 2019. To compensate for this, a worthwhile cost saving measure adopted by the top private NEMT (non-emergency medical transportation) and taxi companies is to outsource controllers.

How Outsourcing Helps Businesses in the US, UK, and Canada With Hiring

Government aid is great and helpful in times of an emergency. But as the economy slowly recovers, it could also have some detrimental effects on businesses, as it often leads to people not needing to immediately go back to work, simply relying on the benefits they received. Companies all over the US, UK, and Canada are having this problem and are looking into more modern solutions to help them address their weakened workforce.