As a transportation company owner or operations manager, it’s clear that there are many challenges associated with hiring, specifically the customer’s main points of contact in booking agents, controllers, and drivers.
Companies looking to improve their efficiency, reduce costs, and increase profitability have increasingly turned to outsourcing.
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Customer service and back office jobs are oftentimes outsourced to contact centers.
iCabbi is a modern dispatch and call/chat answering service tailored to the needs of taxi and private hire companies.
Overhead costs are a necessary part of building a business, but if business owners aren’t careful, these indirect costs can quickly become a drain on business revenues.
Breakthroughs in technology within recent years have been transformational for the global taxi sector. Despite the erratic state of the industry since the onset of the pandemic, the demand for taxi services remains to be progressive.
Businesses today often need a bit of help moving their bottom line forward. Outsourcing various parts of your company to other businesses that specialize in those areas has long been a solution that can give you excellent results.
Volatile customer preferences are driving almost every industry to adapt quickly to change and technological innovations. Among these changes include transportation companies, with more and more companies now seeking multi-channel support for its efficiency and cost-effectiveness.
Canada is large and is home to over 38 million people. In every Canadian city, small or large, there is a need for transportation. This has resulted in the development of taxi, medical (NEMT), limo and many other variations of service in the industry.
When you are running or starting a transportation or ride service, it’s important to decide on an outsourcing partner that can easily navigate with familiarity, the ins and outs of the iCabbi platform you’re working with.