To outsource controllers, it will take some due diligence to get the best arrangement for your firm. For context, 580 billion passenger kilometers were traveled in Great Britain in 2020 but that’s a 33% decrease compared to 2019. To compensate for this, a worthwhile cost saving measure adopted by the top private NEMT (non-emergency medical transportation) and taxi companies is to outsource controllers.
For startups or small to medium size taxi companies, outsourcing taxi calls to a contact center might be alluring, especially when you consider the savings growth boost. We’ll cover a profile of Pac Biz as what makes a good taxi contact center and some pro tips that will help you make the right choice.
Canada is large and is home to over 38 million people. In every Canadian city, small or large, there is a need for transportation. This has resulted in the development of taxi, medical (NEMT), limo and many other variations of service in the industry.