Auditing Business Operations to Maximize Profits

As per McKinsey’s research, businesses that embraced customer service outsourcing experienced a noteworthy 10% to 30% decrease in handling time and a substantial 20% to 40% rise in first-call resolution rates, leading to considerable cost efficiencies.

Top 5 Taxi Call and Chat Answering Tips

Answering calls and replying to messages takes a lot of skill, especially when it comes to handling taxi transactions. How agents answer calls can influence whether clients will want to do business with your company or not, so it’s important that they are able to answer and reply effectively.