To outsource controllers, it will take some due diligence to get the best arrangement for your firm. For context, 580 billion passenger kilometers were traveled in Great Britain in 2020 but that’s a 33% decrease compared to 2019. To compensate for this, a worthwhile cost saving measure adopted by the top private NEMT (non-emergency medical transportation) and taxi companies is to outsource controllers.
Taxi businesses worldwide have plenty to take into account when it comes to dispatching. The most important factors to consider: Are the customers happy? Are the drivers happy? Are you operating at the most productive and cost-effective level?