Overhead costs are a necessary part of building a business, but if business owners aren’t careful, these indirect costs can quickly become a drain on business revenues.
Although the emergence of rideshare companies has turned the transportation industry upside down, many taxi companies have been growing and even new ones have been able to succeed in spite of challenges.
According to PA Consulting Group, about 30% of UK businesses plan to outsource more by 2022. 71% of these businesses cited costs as a driving factor to outsource — but there are more things to benefit from outsourcing your customer experience management (CXM). As the holidays draw near, businesses in the E-commerce and Transportation sector may experience an increase in customer inquiry, driving call volume and tickets up.