Close this search box.

Private Offshore Agents & Controllers for UK Taxi Companies

Offshore Taxi/Private Hire Controllers & Booking Agents for UK Taxi Companies

As the transportation industry throughout the United Kingdom is recovering from the global pandemic, business owners and operations executives are continually searching for ways to optimize their business operations budget.

What might be surprising to hear for some business owners is the fact that others in your industry are taking advantage of resources that allow them to improve their service, as well as cut operating costs. This may seem a little backwards because when you usually cut costs, you might have to compromise in quality.

Offshore agent for controller/dispatching

Outsourcing Offshore Agents for Booking, Controllers/Dispatching to Taxi Call Center

The top transportation companies throughout the world are outsourcing their customer/driver support and ride dispatching to contact centers. Why aren’t you keeping up with the competition?

As you might already know, there are some major challenges that keep you from growing your taxi business. This includes hiring woes for your main points of contact with your customers, drivers and customer support or dispatching agents. Outsourcing answering calls or chats to offshore agents/workers at a Taxi Contact Center can bring your costs down significantly, while improving customer experience when you work with experienced agents familiar with your industry.

Saving on a budget by outsourcing versus managing your own in-house call center (equipment, hiring, training, supervision, turnover, etc.) allows more to be invested in efforts to get better drivers or other marketing initiatives.

Taxicab, medical transportation (NEMT), private hire, livery, and other transportation companies that offshore to a specialized call center, like Pac Biz Taxi Contact Center Outsourcing, hold a major advantage over their competitors that don’t for many reasons.

Advantage of Outsourcing Support to Remote Agents at Pac Biz

  • Low Monthly Payment
  • Included:
    • Experienced agents
    • Motivating & Supportive
    • Company Culture
    • Supervisors
    • Account managers
    • Quality Assurance Team
      • Consistent call scoring
    • Health Benefits
    • Training Department
    • Open communication
    • Performance reports
    • Easily add more agents to offset:
      • Sudden growth
      • No-shows/turnover
    • Easy access to US based owner

Stress-Free Call Answering & Dispatching for UK Taxi Companies

Whether you have never outsourced or are already outsourcing and unhappy with their performance, you’ve found the solution in Pac Biz Taxi Contact Center Outsourcing. We have many transportation clients in The United Kingdom, The United States, Australia, and Canada that have been able to grow their fleets beyond their expectations with the help of outsourcing with Pac Biz.

Frequently Asked Questions About Outsourcing

We understand that outsourcing is no small feat, taking commitment and up-front, the first time, rather than wasting time with a sub-par company, requiring even more effort to have to go back and figure out another. Our team at Pac Biz operates at the highest standards with the most genuine core values, focused on growing your business. We are all on the same page, as we strive to grow with you. Our clients are constantly growing and having trouble with hiring, allowing us to shine and add quality agents as needed.

Check out this interactive video, where Pac Biz owner answers FAQs about outsourcing:

We don’t really have that as a problem, almost all our employees are college educated and have worked in a call center for 3-5 years before working at Pac Biz. If you ever have an issue with an agent, we have a process for replacing them but it never comes up. Learn More…


We bill you the first of each month for the number of agents you have and you’ll get access to online billing with your own login and email alerts. The first month is prorated and if you add more agents those will be prorated. Learn more…
Yes, $250 per agent, that will be billed with the first invoice. Learn more…
It’s easy, we send over an agreement, which is month to month, you pay the first month based on your start date, you send over your training materials, access to dispatch system/phone system and we’ll set up an intro call with you, me and Edz who will be your account manager from the Philippines and is the taxi manager. Learn more…
Depends on how many you need, we can get started as soon as 1 week from now if needed, but typically a 2 week notice is best. Learn more…
We recommend starting with at least 2-3 agents but if you are a small company we can start with 1. (Share story: We have a client with 10 cabs, we started with them with 1 agent Feb 2017 and by October 2017 we had 5 full time people taking 100% of their calls).
We can do just about anything that can be outsourced, we’ll start with your call taking and if there are more responsibilities you would like us to take on we can work together on that.

It’s pretty open. For day to day communications, we can use skype, give our employees a google for business account with Pac Biz and you can use Google Hangouts, all of the Pac Biz staff are on Basecamp and we can give you access to that too. 

Eric Mulvin

Phoenix, Arizona, USA
Founder + CEO of Pac Biz

Let’s Meet

Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your transportation company’s pain points in customer support. We have contact center agents ready to serve your needs.

I am free to go over the potential that exists with making your booking and dispatching service company thrive through improved workflows and better management of support.

Enjoying this blog? Share this on Social Media


News & Updates

More from our Blog

[wp_rss_retriever url="" items="10" excerpt="50" read_more="true" credits="true" new_window="true" thumbnail="200" cache="12 hours"]