Inexpensive, proactive, immediate — these are only a few of the advantages that chat support and booking hold when it comes to carrying customer experience and, in turn, conversion rates.
For startups or small to medium size taxi companies, outsourcing taxi calls to a contact center might be alluring, especially when you consider the savings growth boost. We’ll cover a profile of Pac Biz as what makes a good taxi contact center and some pro tips that will help you make the right choice.
Having multiple channels of real-time communication has proven to be successful in increasing sales and scaling operations for taxi transportation companies in the UK, US, Canada, and Australia.
Canada is large and is home to over 38 million people. In every Canadian city, small or large, there is a need for transportation. This has resulted in the development of taxi, medical (NEMT), limo and many other variations of service in the industry.
Taxi businesses worldwide have plenty to take into account when it comes to dispatching. The most important factors to consider: Are the customers happy? Are the drivers happy? Are you operating at the most productive and cost-effective level?