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The Small Business Guide to Outsourcing: Remote Customer Support Answering Services

Is your business growing? It may be time for you to reassess your operations in order to maintain the highest profitability and produce the best output.

Staffing is an expensive aspect of every business, and outsourcing any tasks that can be done remotely is the big way small businesses accelerate their growth.

How much are you spending on your in-house staff?

  • Hiring
  • Training
  • Equipment
  • Support Staff (Supervisors, Managers, Quality Control, etc.)
  • Health Benefits
  • Constant Turnover
  • Unemployment
  • More

What are tasks that can be outsourced to remote customer support employees?

Outsourcing tasks is a no-brainer once you’ve experienced the ease of onboarding new staff through an outsourcing partner like Pac Biz Outsourcing versus the pain of promoting a position with little or no fitting applicants, hiring the wrong person, only to have them quit and start the process again. This is a headache, especially when you’re hiring multiple people at a time.

Hiring Difficulty Trends following Onset of COVID-19 pandemic

The COVID-19 pandemic set off unprecedented chaos within the U.S. labor market. At first, shutdowns forced employers to let go of staff, but as the workers were returning to the workforce, employers were finding great difficulty in filling positions.

Businesses have been challenged to compete with each other for workers, raising wages, adding cash bonuses and investing in different incentives to try to attract applicants.

This has come to be known as the Great Resignation. The nation’s “quit rate” reached a 20-year high in November 2021.

Clutch found that 37% of small businesses already outsourced at least one business function in 2019. With the increased challenges in hiring following the onset of the COVID-19 pandemic, it would come as no surprise that more companies are outsourcing many aspects of their operations.

One of the operations that are commonly outsourced is remote customer support.

What are the Benefits of Outsourcing with Pac Biz?

Reduce Payroll Costs

Our clients save significantly on their annual staffing costs by shifting to a hybrid contact center operation (some agents in-house, some remote), and we even have clients that have shifted 100% to outsourced support operations. The high wages demanded by today’s applicants can lose a business a lot of money. Why not pay more for a service you can get at half the rate?

Better Performance

Unlike the sub-par applicants you are attracting for customer service positions locally (with high turnover rate), you are treated to a talent pool of educated and experienced agents that are constantly motivated to perform with an uplifting and supportive culture instilled at Pac Biz.

Add and Remove Agents as Needed

Many businesses are seasonal and may need more staff during a certain time of year. Many companies also require hiring many agents at a time when they are experiencing growth such as acquiring competitor companies, expanding service areas, or releasing new products. Pac Biz makes it easy to add multiple agents as needed, when needed.

How Does it Work?

If this is your first time outsourcing, no worries. Our team here at Pac Biz is here to help guide you through the process. Please schedule a call with our team, and we can provide you with some options depending on your industry (we are HIPAA compliant) and specific needs. Need more than remote customer support services? Ask about our new Virtual Assistant Program.

Eric Mulvin

Phoenix, Arizona, USA
Founder + CEO of Pac Biz

Let’s Get in Touch

Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your company’s pain points in customer support. We have contact center agents ready to serve your needs.

I am free to go over the potential that exists with making your company thrive through improved workflows and better management of support.

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