According to PA Consulting Group, about 30% of UK businesses plan to outsource more by 2022. 71% of these businesses cited costs as a driving factor to outsource — but there are more things to benefit from outsourcing your customer experience management (CXM). As the holidays draw near, businesses in the E-commerce and Transportation sector may experience an increase in customer inquiry, driving call volume and tickets up.
Outsourcing is a global trend in growing enterprises. Why are UK businesses thriving with outsourcing business processes? Learn the benefits of working with a call/contact center or BPO.