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How Top Taxi/NEMT Companies in the UK Outsource Controllers

To outsource controllers, it will take some due diligence to get the best arrangement for your firm. For context, 580 billion passenger kilometers were traveled in Great Britain in 2020 but that’s a 33% decrease compared to 2019. To compensate for this, a worthwhile cost saving measure adopted by the top private NEMT (non-emergency medical transportation) and taxi companies is to outsource controllers.

5 Pro Tips for Outsourcing Taxi Calls to a Contact Center

For startups or small to medium size taxi companies, outsourcing taxi calls to a contact center might be alluring, especially when you consider the savings growth boost. We’ll cover a profile of Pac Biz as what makes a good taxi contact center and some pro tips that will help you make the right choice.

Outsourcing to Taxi Call Answering Service Companies

A Taxi Call Answering Service is a professional company that handles inbound customer bookings via phone, texts, chats, email, or social media. Agents that work for taxi companies through Taxi Call Answering Services are also able to dispatch rides to contracted or employed drivers in real-time or manage reservations that need assignment.

What is a Taxi Dispatch Call Center?

Agents of a Taxi Dispatch Call Center are able to answer incoming customer inquiries, quote wait times, dispatch drivers, schedule rides, and more. They handle customer needs in real time, with the ability to track their ride progress or contact drivers, and more.