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Tag: Staffing challenges

Hiring Tips: Maintaining an employee-centered culture and putting mental health first | Pac-Biz

Building a team you can trust to scale your business is near impossible in today’s hiring climate. Businesses in most industries are struggling to hire fast enough and are operating understaffed or are lowering their standards against their will with less than desirable applicants. Not only that, many are feeling the stress of high turnover which diminishes their efforts.

Customer Service Week: Pac Biz is a Great Place to Work! | Pac-Biz

Customer Service Week: Great Place to Work Certified Company

In an industry where we’ve become accustomed to customer inquiries being answered conveniently and efficiently, and where customer experience has become top priority, it’s easy to forget the amazing people behind this important role.

Addressing High Turnover Rates in Customer Support Staffing | Pac-Biz

Turnover Rates blog

According to the Bureau of Labor and Statistics, customer support agent employment is expected to decline by 4% from 2021 to 2031.

Staffing Issues in Customer Support: Contact Center Outsourcing | Pac-Biz

contact center outsourcing staffing issues

The last two years have seen more and increasing staff shortages in the country.

About Pac Biz Outsourcing

Offshoring customer support with an American-owned contact center you can trust.

Best ecommerce outsourcing support contact call center offshore

Pac Biz Outsourcing 2375 East Camelback Road Suite 600 Phoenix, Arizona 85016

  • info@pac-biz.com
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Locations
  • Phoenix, Arizona
  • The Philippines

Delivering Excellent Customer Experiences

Business leaders in the United States, United Kingdom, Canada, and Australia partner with Pac Biz Outsourcing to expedite their growth.

  • Pac Biz Outsourcing 2023
  • Website by Monsoon Marketing
  • info@pac-biz.com
  • 480-771-3009
  • Pricing
  • Solutions
    • Customer Support
    • Virtual Assistants
  • Industries
    • Ecommerce
    • Transportation & NEMT
    • Home Services
    • Healthcare
  • Why Pac Biz?
    • Reviews
    • Trusted MBE Partner in Call Center Innovation
  • Resources
    • Blog
    • Podcast
    • Enhancing CSAT for Ecommerce
      • HI + AI Solutions for eCommerce
    • Human + AI Synergy for CX
GET STARTED