Hiring Tips: Maintaining an employee-centered culture and putting mental health first | Pac-Biz
Building a team you can trust to scale your business is near impossible in today’s hiring climate. Businesses in most industries are struggling to hire fast enough and are operating understaffed or are lowering their standards against their will with less than desirable applicants. Not only that, many are feeling the stress of high turnover which diminishes their efforts.
Customer Service Week: Pac Biz is a Great Place to Work! | Pac-Biz
In an industry where we’ve become accustomed to customer inquiries being answered conveniently and efficiently, and where customer experience has become top priority, it’s easy to forget the amazing people behind this important role.
Addressing High Turnover Rates in Customer Support Staffing | Pac-Biz
According to the Bureau of Labor and Statistics, customer support agent employment is expected to decline by 4% from 2021 to 2031.
Staffing Issues in Customer Support: Contact Center Outsourcing | Pac-Biz
The last two years have seen more and increasing staff shortages in the country.
