According to the Bureau of Labor and Statistics, customer support agent employment is expected to decline by 4% from 2021 to 2031.
The last two years have seen more and increasing staff shortages in the country.
If you’re a customer service representative, whether you’re in financial, healthcare, insurance, retail, transportation, communications, education, non-profits, government agencies, and other industries, you matter.
Customer service is an important component of your business considering they are a major point of contact between your customers or clients with your brand. It’s essential that you hire the most qualified and most suitable customer service representatives for the job.