Addressing High Turnover Rates in Customer Support Staffing
![Turnover Rates blog](https://pac-biz.com/wp-content/uploads/2024/05/turnover-rates-customer-support-outsourcing-staff-solutions-1024x536.jpg)
According to the Bureau of Labor and Statistics, customer support agent employment is expected to decline by 4% from 2021 to 2031.
Staffing Issues in Customer Support: Contact Center Outsourcing
![contact center outsourcing staffing issues](https://pac-biz.com/wp-content/uploads/2024/05/contact-center-outsourcing-customer-support-featured-1024x536.jpg)
The last two years have seen more and increasing staff shortages in the country.
Customer Service Week 2022 – Agents Giving Back to Their Community
![Offshore agent for controller/dispatching](https://pac-biz.com/wp-content/uploads/2024/05/PB-customer-service-week-customer-2022-retention-1024x536.jpg)
If you’re a customer service representative, whether you’re in financial, healthcare, insurance, retail, transportation, communications, education, non-profits, government agencies, and other industries, you matter.
Five Valuable Traits to Look for in Hiring a Customer Service Representative
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Customer service is an important component of your business considering they are a major point of contact between your customers or clients with your brand. It’s essential that you hire the most qualified and most suitable customer service representatives for the job.