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Tag: employee

Addressing High Turnover Rates in Customer Support Staffing

Turnover Rates blog

According to the Bureau of Labor and Statistics, customer support agent employment is expected to decline by 4% from 2021 to 2031.

Staffing Issues in Customer Support: Contact Center Outsourcing

contact center outsourcing staffing issues

The last two years have seen more and increasing staff shortages in the country.

Customer Service Week 2022 – Agents Giving Back to Their Community

Offshore agent for controller/dispatching

If you’re a customer service representative, whether you’re in financial, healthcare, insurance, retail, transportation, communications, education, non-profits, government agencies, and other industries, you matter.

Five Valuable Traits to Look for in Hiring a Customer Service Representative

Customer service is an important component of your business considering they are a major point of contact between your customers or clients with your brand. It’s essential that you hire the most qualified and most suitable customer service representatives for the job.

About Pac Biz Outsourcing

Offshoring customer support with an American-owned contact center you can trust.

Best ecommerce outsourcing support contact call center offshore

Pac Biz Outsourcing 2375 East Camelback Road Suite 600 Phoenix, Arizona 85016

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Locations
  • Phoenix, Arizona
  • The Philippines

Delivering Excellent Customer Experiences

Business leaders in the United States, United Kingdom, Canada, and Australia partner with Pac Biz Outsourcing to expedite their growth.

  • Pac Biz Outsourcing 2021
  • Website by Monsoon Marketing
  • info@pac-biz.com
  • 480-771-3009
  • Pricing
  • Solutions
    • Customer Support
    • Virtual Assistants
  • Industries
    • Ecommerce
    • Transportation & NEMT
    • Home Services
    • Healthcare
  • Why Pac Biz?
    • Reviews
    • Trusted MBE Partner in Call Center Innovation
  • Resources
    • Blog
    • Podcast
    • Enhancing CSAT for Ecommerce
      • HI + AI Solutions for eCommerce
    • Human + AI Synergy for CX
GET STARTED