Reduce High Cost of Customer Support Without Sacrificing Quality
Outsourcing your customer support is a solution that can maintain high service standards while reducing expenses.
Putting Customer Experience First: Basing Business Decisions on Client Needs
The Value Proposition When you’re selling your products or services, it’s important to approach clients or customers with a genuine interest in providing something of value to them. Jason says, “when we design technology we really design it thinking of the customer and consider the value proposition- always thinking how we can add value both […]
Importance of Creating A Positive Customer Experience in Customer Support
Think of the times you had a great positive customer experience — think of why it was positive for you.
Ecommerce Statistics You Need to Look Out for in 2023
The pandemic has ushered in a new turning point for the ecommerce industry, with consumers turning to online platforms more than ever.
How E-Commerce Businesses Deal with the Seasonal Surge
More and more businesses all around the world report significant changes in their sales during the holidays with huge spikes taking credit from what is commonly known as a seasonal surge.
Outsourcing Customer Service for an E-commerce Store
One of the most commonly outsourced services is customer service. Outsourcing customer service allows you to get customer service experts who can help take care of your customers for you.
2 Tasks Ecommerce Businesses Can Outsource
E-Commerce is a kind of business with a low barrier to entry but outsourcing is necessary for a budding startup to scale operations and keep costs down. And making sure your expenses stay low is a prerequisite for staying afloat in the world of e-commerce. Here, we’ll look at two of the most essential tasks to outsource to help you save on labor costs and facilities.
How Ecommerce Businesses Outsource Customer Support for Increased Returns
The eCommerce industry has come a long way since COVID-19 was first detected in late 2019. More and more businesses are shifting to selling their products and services online.
How Ecommerce & Retail Businesses Prepare for the Holiday Surge
The holidays are fast approaching. This means that retail outlets and online stores are preparing for the surge in customer purchase, inquiries, complaints, and more.
How to Outsource Call, Chat, and Email Response in Business
Outsourcing is the business practice of hiring a party outside a company to perform services or create goods that were traditionally performed in-house by the company’s own employees and staff.
Do You Need Live Chat & Phone Systems for Your Ecommerce Business?
Live chat or phone systems—which is better for your business? The truth is that both of them can work together for your ecommerce venture. In fact, it’s beneficial to offer customers and clients both further pushing for more conversions and closed sales.
Building a Successful Ecommerce Business in Five Steps
Ecommerce has grown throughout the years from something niche into becoming an important part of everyday life. Whether you already have an online store, or are looking to break into the ecommerce world, you can benefit from knowing these 5 steps to Building a Successful Ecommerce business.
Why UK Industries like E-Commerce & Transportation are Thriving Through Outsourcing
Outsourcing is a global trend in growing enterprises. Why are UK businesses thriving with outsourcing business processes? Learn the benefits of working with a call/contact center or BPO.
How Outsourcing Can Scale Your Dropshipping Business
Looking for solutions to improve your company’s customer support? Partner up with Pac Biz and scale your business operations. Get a quote today: Dropshipping has become prominent in eCommerce circles, where a seller doesn’t have an item in stock and will contact a third-party vendor for the products. With low capital requirements, many eCommerce vendors now […]
eCommerce Business Solutions: What You Need to Know
eCommerce isn’t just as simple as building your own website, develop a cart and “buy now” function, and you’re good to go. Additional eCommerce solutions are needed for businesses to be able to compete in their market. What Exactly are Ecommerce Solutions? ECommerce solutions are services that aid enterprises in conducting business electronically. They aren’t […]
