Importance of Creating A Positive Customer Experience in Customer Support
Think of the times you had a great positive customer experience — think of why it was positive for you.
Ecommerce Statistics You Need to Look Out for in 2023
The pandemic has ushered in a new turning point for the ecommerce industry, with consumers turning to online platforms more than ever.
How E-Commerce Businesses Deal with the Seasonal Surge
More and more businesses all around the world report significant changes in their sales during the holidays with huge spikes taking credit from what is commonly known as a seasonal surge.
Outsourcing Customer Service for an E-commerce Store
One of the most commonly outsourced services is customer service. Outsourcing customer service allows you to get customer service experts who can help take care of your customers for you.
2 Tasks Ecommerce Businesses Can Outsource
E-Commerce is a kind of business with a low barrier to entry but outsourcing is necessary for a budding startup to scale operations and keep costs down. And making sure your expenses stay low is a prerequisite for staying afloat in the world of e-commerce. Here, we’ll look at two of the most essential tasks to outsource to help you save on labor costs and facilities.
How Ecommerce Businesses Outsource Customer Support for Increased Returns
The eCommerce industry has come a long way since COVID-19 was first detected in late 2019. More and more businesses are shifting to selling their products and services online.
How Ecommerce & Retail Businesses Prepare for the Holiday Surge
The holidays are fast approaching. This means that retail outlets and online stores are preparing for the surge in customer purchase, inquiries, complaints, and more.
How to Outsource Call, Chat, and Email Response in Business
Live chat or phone systems—which is better for your business? The truth is that both of them can work together for your ecommerce venture. In fact, it’s beneficial to offer customers and clients both further pushing for more conversions and closed sales.
Do You Need Live Chat & Phone Systems for Your Ecommerce Business?
Live chat or phone systems—which is better for your business? The truth is that both of them can work together for your ecommerce venture. In fact, it’s beneficial to offer customers and clients both further pushing for more conversions and closed sales.
Building a Successful Ecommerce Business in Five Steps
Ecommerce has grown throughout the years from something niche into becoming an important part of everyday life. Whether you already have an online store, or are looking to break into the ecommerce world, you can benefit from knowing these 5 steps to Building a Successful Ecommerce business.