Why Taxi Industry Leaders are Outsourcing to an iCabbi Call Center

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What is iCabbi?

iCabbi provides taxi companies with innovative solutions with cloud-based taxi technology, for managing rides for customers as well as a dispatching platform that integrates with custom branded websites and mobile phone apps.

Transportation owners and management look to improve their customers’ and drivers’ experiences as well as operators. ICabbi experts at Pac Biz Contact Center Outsourcing are experienced in handling customer requests and getting them quotes and/or dispatching a vehicle nearby, as soon as possible.

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Contact Center for iCabbi

When you are running or starting a transportation or ride service, it’s important to decide on an outsourcing partner that can easily navigate with familiarity, the ins and outs of the iCabbi platform you’re working with.

iCabbi contact centers, like Pac Biz Contact Center Outsourcing, are trusted by the official iCabbi executives and are specially trained to handle requests for booking and dispatching remotely.

Serving Top Transportation Companies in USA, UK, and Canada

The struggles of transportation companies are similar across different nations. Rising minimum wage and hiring woes seem to be a common factor that inhibits their ability to grow. This is a major reason why so many companies have turned to outsourcing for their customer support and dispatching.

When you work with Pac Biz, you are hiring top agents that are trained and calibrate their performance based on your specific standards. Gone are the days when you had to fund a team to interview, hire, manage, or audit your staff. The headache of the major turnover that is often seen with these positions is taken off your plate. Pac Biz ensures a high level of deliverables whether it’s call or chat quality, performance KPIs (key performance indicators) or any other goals you provide.

Request a quote and you’ll get a FREE outsourcing checklist.

Still not convinced?

We understand that outsourcing is a big move, which should not be taken lightly. But in reality, it can completely change the profitability and potential for growth in your taxi or transportation business.

We take every client seriously and cater our services accordingly, customized to each client’s needs. Talk directly to our founder and owner of Pac Biz, Eric Mulvin (based in Phoenix, Arizona, USA) to discuss the many ways our solutions can benefit your business’ bottom line.

We’ll be happy to provide you with additional information like case studies, client testimonials, and guides to running your business at optimal potential.

Let’s Get in Touch

Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your company’s pain points in customer support. We have contact center agents ready to serve your needs.

I am free to go over the potential that exists with making your booking and dispatching service company thrive through improved workflows and better management of support.