Customer Service Week: Pac Biz is a Great Place to Work!
In an industry where we’ve become accustomed to customer inquiries being answered conveniently and efficiently, and where customer experience has become top priority, it’s easy to forget the amazing people behind this important role.
Addressing High Turnover Rates in Customer Support Staffing
According to the Bureau of Labor and Statistics, customer support agent employment is expected to decline by 4% from 2021 to 2031.