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Five Most Commonly Outsourced Business Services

Many businesses have turned to outsourcing when it comes to certain corporate tasks. The end goal is for the business to be able to manage the core elements of their operations more effectively and efficiently, all while saving on costs.

How IT Project Outsourcing Can Help Scale Your Business

A viable investment for many technology firms and companies that greatly rely on computers and digital projects, IT project outsourcing allows businesses to relieve heavy workloads, allowing them to focus on what matters most and what they do best.

Choosing a Call Center: Risk Assessment in Outsourcing

Top companies are turning to outsourcing for customer support, especially with the difficulties of hiring locally. Like a lot of aspects in business, the decision to utilize outsourcing is a big step, so it’s understandable to have a lot of concerns.

How to Balance Quality and Costs in Customer Service

Business owners struggle with hiring in-house, usually entry-level customer service representatives that bring issues in quality like low motivation, purposely dropping calls, limited experience, difficult to manage, and subpar customer experience. These undesirable qualities, plus the costs for them to operate (benefits, equipment, no-shows, etc), can bring overhead costs significantly higher than they need to be. To avoid these problems, companies big and small outsource their customer service to premium quality customer service experts like Pac Biz.

Why Businesses Use Live Chat and the Benefits of Outsourcing It

Live chat is one of the best ways to communicate when customers need their questions answered, or need their issues addressed. You may have come across live chat when visiting websites for quick and easy queries and resolutions, why not offer it for your company?

Why Medical Businesses Should Outsource Customer Support

With more and more industries resorting to outsourcing for numerous reasons, it’s no surprise that even healthcare businesses are jumping in on the method. If you’re the business owner of a healthcare service, there are benefits to outsourcing certain parts of your operations.

Wild About Nature Challenge: Pac Biz Employees Reconnect, Revitalize, and Reflect

High Employee Turnover Rates? Let Pac Biz solve that problem for you. Learn about the process of outsourcing, and nurturing global talent for your company’s growth. Connect With the Natural Environment for a Healthier Life Spending time in nature, regardless of how long you do so, will definitely have an impact on you, both physically […]

Clutch Recognizes Pac Biz as Top-Performing BPO Agency

Looking for solutions to improve your company’s customer support? Get More Info about how Pac Biz can help you maximize your company’s potential.  Established in 2013, Pac Biz is at the forefront of the BPO industry, offering voice services for taxi, ecommerce, and IT help desk. Since our inception, our company has been dedicated to […]