Agents of a Taxi Dispatch Call Center are able to answer incoming customer inquiries, quote wait times, dispatch drivers, schedule rides, and more. They handle customer needs in real time, with the ability to track their ride progress or contact drivers, and more.
There are a lot of tasks that taxi companies can outsource to scale up their business within their budget. Whether a taxi company is a startup or a more established firm, outsourcing is a plug and play option that has a place in any enterprise.
Ridesharing has grown in popularity in recent years, posing a challenge to transportation companies all over the world. Not to mention the global health crisis. With that in mind, how do traditional taxi companies thrive, not just survive?
When you outsource with Pac Biz for taxi call center needs, you get the benefits of call center specialists who are well-trained in iCabbi booking and dispatching.
Outsourcing even parts of your operations will reap you massive benefits in the long run. Here’s why you should be outsourcing your taxi and transportation business.