What’s the Process of Outsourcing Call Center Agents?
For inbound customer service, outsourcing representatives is the best way to scale your business and maximize profits. It’s easy to outsource with Pac Biz. Not only is Pac Biz a trustworthy, American-owned company, but an all inclusive service is provided with a flat monthly fee that covers training, supervisors, managers,
How Outsourcing Can Save Your Business
The increase in the national minimum wage has since caused hardships among companies in the US, UK, and Canada as this adds more to the already high payroll expenses of the business. This may put an additional burden on small to medium enterprises financially, and could actually lead to losses
How Companies Have Saved Over $200k in Annual Payroll Costs
Maximizing profits is the aim of every business. Many organizations are looking for ways to be more efficient and cut expenses where possible to increase their profit margins. Companies worldwide have observed the high costs of payroll, and seek solutions to drive those costs down.
How Businesses Thrive When Responsibilities are Delegated
It’s no surprise that delegating responsibilities is one of the most effective ways for an organization to be more productive. While some leaders prefer a more hands-on approach, there are just certain responsibilities that they need to let go of, and entrust their employees with.
How to Thrive, Not Just Survive, in Business
There are many out there who start a business, but not a lot of them survive or attain long-term growth. Growing and thriving in business should be any entrepreneur’s goal. With numerous aspects such as customer retention and turnover rates, how can your business thrive in a competitive environment?
What Businesses Have Learned During COVID-19
It is necessary that businesses adapt to the changes that covid-19 pandemic caused. Companies have adapted offshoring/outsourcing as a solution to reduce payroll costs.
What Is Quality Assurance? Why is it so Important?
Ensuring optimal performance with an emphasis on excellent quality is essential for any growing business, and Pac Biz helps companies succeed in this area. Customer service agents are representing your company, and their engagement with clients & customers, good or bad, can make all the difference.
Celebrating Excellence: Five Years With Pac Biz
Giving results beyond expectations has been a legacy for Pac Biz. Through the years, Pac Biz has always prepared for what's next in the outsourcing world.
It’s All About Communication: Five Reasons It’s Important in Outsourcing
Communication is vital to the entire outsourcing process, so if you find yourself running into some trouble, then perhaps it’s time to look into how the entire process is running for you. Communication in outsourcing is important for the following reasons.
iCabbi Marketplace Spotlight: Pac Biz
Sinead Gillett, Head of Content for iCabbi, interviews Eric Mulvin, CEO and co-founder of Pac Biz on what he thinks about the future of the taxi industry.