Outsourcing Dispatchers or Controllers for Taxi and Transportation Companies in The US and UK

Get the Best in Taxi Dispatchers and Controllers with Pac Biz

Breakthroughs in technology within recent years have been transformational for the global taxi sector. Despite the erratic state of the industry since the onset of the pandemic, the demand for taxi services remains to be progressive.

One of the things that have helped in the growth of transportation businesses is due to taxi dispatchers or controllers. It’s been a unique, secure, and innovative development that has completely altered the approach of traditional taxi businesses aiming for more growth, revenue, and better customer experiences.

Taxi Dispatch Reshaping Businesses: How?

With advanced features, taxi dispatching software makes transportation more convenient, making life easier for commuters overall. On the other end of the operation, outsourcing taxi dispatchers or controllers has proven to be greatly beneficial for transportation businesses. Hailing a ride can be arduous for passengers, and even drivers themselves, but with the innovation of taxi booking apps, it’s become more convenient and accessible.

Ready to outsource taxi calls to a contact center? Learn more about our 5 Pro Tips for Outsourcing Taxi Calls to a Contact Center.

Check out our podcast episode where our founder, Eric Mulvin, shares stories of some of the challenges clients face when it comes to customer experience.

Companies Struggling to Hire Dispatchers or Controllers

While taxi dispatching software has been helpful, it has also posed a risk of hiring and retaining staff for these positions in traditional taxi companies. In turn, it’s become more and more difficult to maintain quality customer service.

That’s why outsourcing specialists like Pac Biz are more than just a contact center for taxi dispatching. Pac Biz specializes in the overall customer experience by giving its agents ample support and training for each specialized sector. The company also offers monthly renewable contracts to give businesses the best possible deal and flexibility.

Advantages of Outsourcing Dispatchers or Controllers in a Nutshell

Having to deal with managing new and current employees can be taxing for your business, especially when you’re trying to upscale operations. At Pac Biz, we help in driving transportation and taxi businesses forward by providing experienced agents that are adept in fast-paced workflow.

Outsourcing Taxi Dispatchers and Controllers for US and UK Businesses

There’s an undeniable number of challenges that come with hiring, training, and putting up with regulatory rules on employment. On top of that, it’s just a more costly aspect to deal with. Pac Biz is here to help businesses, particularly those in the transportation industry.

Start growing the right way and get in touch with Pac Biz to upscale your transportation company. Check out some of the solutions we provide and you might find just what you need.

Eric Mulvin

Phoenix, Arizona, USA
Founder + CEO of Pac Biz

Let’s Get in Touch

Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your transportation company’s pain points in customer support. We have contact center agents ready to serve your needs.

I am free to go over the potential that exists with making your booking and dispatching service company thrive through improved workflows and better management of support.

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