Outsourcing and BPO are both terms used interchangeably but the difference simply lies in the specifics on what they cover or how broad they are. The truth is, the difference isn’t too complex between both.
Many businesses have turned to outsourcing when it comes to certain corporate tasks. The end goal is for the business to be able to manage the core elements of their operations more effectively and efficiently, all while saving on costs.
Live chat is one of the best ways to communicate when customers need their questions answered, or need their issues addressed. You may have come across live chat when visiting websites for quick and easy queries and resolutions, why not offer it for your company?