Steer Growth in the Right Direction!
The Transportation Alliance Mobilize 2022 starts on Oct. 30 to Nov. 2! Don’t miss out on this annual jam-packed opportunity with booths and exhibits showcasing the latest and greatest developments in the passenger transportation industry!
Come for the Conference, Stay for the Opportunities!
Pac Biz is thrilled to be exhibiting at The Transportation Alliance’s Mobilize 2022. Stop by during Mobilize 2022, happening October 30–November 2 in Las Vegas, and say hi to the Pac Biz Taxi Contact Center team at Booth 307.
Pac Biz works with transport companies in the US, UK, and Canada. As well as expanding into the Australian market.
Taxis and Driving Growth
The difficulties of finding quality customer service agents and the related troubles of quality assurance are growing. There is a need for taxi companies to focus on customer service.
The usual route of building a team from scratch can have several hitches that are hard to maneuver with. When market conditions change you may have excess labor and mismatched talent that will yield subpar results — not to mention, the cost of acquiring equipment for training and operations as well as added costs on HR resources. All of this together can be daunting for startups that need to be nimble in responding to new market conditions and opportunities.
The smarter way to scale operations is to get a professional contact center to handle the customer support needs of a growing business. Pac Biz does this for less than the competition and has a favorable 30 day contract that gives clients the flexibility to adjust to market conditions.
HIPAA, NEMT, & Insurance
Some of the issues that will be tackled in the TTA Mobilize 2022 event are all about HIPAA and NEMT (non-emergency medical transportation). When venturing into a different related income stream like NEMT, taxi companies face new legal requirements that need to be adhered to. This includes the necessity of customer service agents knowing and complying with HIPAA rules and regulations.
Having to train and manage your own agents and overall trying to handle all aspects of HIPAA alone can lead to inadvertent errors. Luckily, Pac Biz is a HIPAA Compliant Call Center that is familiar and compliant with HIPAA rules with confidentiality and security along with a decade of experience in transportation. Pac Biz is distinctively positioned to help transportation companies succeed in NEMT.
Controllers, Dispatchers, Bookers
When it comes to the specific needs of customer service and experience in the transportation industry, Pac Biz delivers on the needs of taxi companies for call answering services.
As a Contact Center, Pac Biz offers multi-channel support that goes beyond only taking calls. Pac Biz engages with customers on different platforms such as email, chat, social media, and live calls at any time of day or night.
Dispatchers or Controllers are roles that Pac Biz agents are adept at while being a fraction of the cost and training time of in-house agents. Pac Biz works especially well with start ups and growing businesses as we can help develop a dispatch system for your company if it doesn’t have one yet as well as adapting to your own.
Even in hybrid setups, Pac Biz provides objective quality assurance to in-house agents as well as supervisory support to lend our clients the expertise necessary to manage their homegrown talent.
Let’s Get in Touch
Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your transportation company’s pain points in customer support. We have contact center agents ready to serve your needs.
I am free to go over the potential that exists with making your booking and dispatching service company thrive through improved workflows and better management of support.