How Top Companies Outsource Remote Support
Companies everywhere constantly seek ways to optimize their operations and provide top-notch customer experiences. One strategy that’s gaining traction is outsourcing remote support.
Customer Service Week: Pac Biz is a Great Place to Work!
In an industry where we’ve become accustomed to customer inquiries being answered conveniently and efficiently, and where customer experience has become top priority, it’s easy to forget the amazing people behind this important role.
4 Benefits of Outsourcing Customer Support through Remote Agents
Remote Work isn’t anything new, but it is something that’s sustainable now. The traditional model is that agents go to the office. But Remote Contact Center Agents work anywhere with their own equipment.
How E-Commerce Businesses Deal with the Seasonal Surge
More and more businesses all around the world report significant changes in their sales during the holidays with huge spikes taking credit from what is commonly known as a seasonal surge.