Companies everywhere constantly seek ways to optimize their operations and provide top-notch customer experiences. One strategy that’s gaining traction is outsourcing remote support.
eCommerce businesses oftentimes rely on online sales to succeed, with many retail businesses running solely online with a few found in stores that carry their products.
Remote Work isn’t anything new, but it is something that’s sustainable now. The traditional model is that agents go to the office. But Remote Contact Center Agents work anywhere with their own equipment.