Customer Service Week: Pac Biz is a Great Place to Work! | Pac-Biz
In an industry where we’ve become accustomed to customer inquiries being answered conveniently and efficiently, and where customer experience has become top priority, it’s easy to forget the amazing people behind this important role.
Customer Service Week 2022 – Agents Giving Back to Their Community | Pac-Biz
If you’re a customer service representative, whether you’re in financial, healthcare, insurance, retail, transportation, communications, education, non-profits, government agencies, and other industries, you matter.
Outsourcing vs BPO: What’s the Difference? | Pac-Biz
Outsourcing and BPO are both terms used interchangeably but the difference simply lies in the specifics on what they cover or how broad they are. The truth is, the difference isn’t too complex between both.
Choosing a BPO: Customer Service Outsourcing Process | Pac-Biz
Learn Why Businesses in the United States, Canada, & United Kingdom outsource inbound call, chat, email, social media inquiries through outsourcing to the Philippines.
