Holiday cheer is nearly upon us, and for eCommerce businesses, it’s not just about decking the halls but also preparing for the inevitable surge in customer inquiries and orders. To ensure a joyful experience for your customers during this festive season, providing top-notch eCommerce holiday support is a must.
Recent market trends in the contact center outsourcing market show that 95% of organizations value customer service as an essential part of brand loyalty, and 72% of customers find that live chat has been an effective way of communicating with a business.
As technology becomes more accessible, digital consumers become discerning.
Pac Biz is an Arizona-based company that has helped various companies improve their customer experience with high-quality services.
More and more businesses all around the world report significant changes in their sales during the holidays with huge spikes taking credit from what is commonly known as a seasonal surge.
Inexpensive, proactive, immediate — these are only a few of the advantages that chat support and booking hold when it comes to carrying customer experience and, in turn, conversion rates.
Hit target profits, succeed faster, and conquer your market through ecommerce outsourcing. As each company differs in needs, solutions can be tailored to help you find what’s best for your business.
E-Commerce is a kind of business with a low barrier to entry but outsourcing is necessary for a budding startup to scale operations and keep costs down. And making sure your expenses stay low is a prerequisite for staying afloat in the world of e-commerce. Here, we’ll look at two of the most essential tasks to outsource to help you save on labor costs and facilities.
The eCommerce industry has come a long way since COVID-19 was first detected in late 2019. More and more businesses are shifting to selling their products and services online.