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Tag: agent

Customer Service Week: Pac Biz is a Great Place to Work! | Pac-Biz

Customer Service Week: Great Place to Work Certified Company

In an industry where we’ve become accustomed to customer inquiries being answered conveniently and efficiently, and where customer experience has become top priority, it’s easy to forget the amazing people behind this important role.

Can Customer Support Outsourcing Increase Profit Margins? | Pac-Biz

Companies strive to continue seeking innovative ways to improve efficiency and boost profit margins to this day. One strategy that has gained notable traction is customer support outsourcing

4 Benefits of Outsourcing Customer Support through Remote Agents | Pac-Biz

Remote Work isn’t anything new, but it is something that’s sustainable now. The traditional model is that agents go to the office. But Remote Contact Center Agents work anywhere with their own equipment.

5 Customer Service Lessons from Taxi Call Agents at Pac Biz

Since we have been handling inbound calls for taxi companies since 2012, we have heard lots of stories from clients on the performance of taxi call center agents from other call centers.

About Pac Biz Outsourcing

Offshoring customer support with an American-owned contact center you can trust.

Best ecommerce outsourcing support contact call center offshore

Pac Biz Outsourcing 2375 East Camelback Road Suite 600 Phoenix, Arizona 85016

  • info@pac-biz.com
  • 480-771-3009
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Locations
  • Phoenix, Arizona
  • The Philippines

Delivering Excellent Customer Experiences

Business leaders in the United States, United Kingdom, Canada, and Australia partner with Pac Biz Outsourcing to expedite their growth.

  • Pac Biz Outsourcing 2017
  • Website by Monsoon Marketing
  • info@pac-biz.com
  • 480-771-3009
  • Pricing
  • Solutions
    • Customer Support
    • Virtual Assistants
  • Industries
    • Ecommerce
    • Transportation & NEMT
    • Home Services
    • Healthcare
  • Why Pac Biz?
    • Reviews
    • Trusted MBE Partner in Call Center Innovation
  • Resources
    • Blog
    • Podcast
    • Enhancing CSAT for Ecommerce
      • HI + AI Solutions for eCommerce
    • Human + AI Synergy for CX
GET STARTED