Customer Service Week: Pac Biz is a Great Place to Work!
In an industry where we’ve become accustomed to customer inquiries being answered conveniently and efficiently, and where customer experience has become top priority, it’s easy to forget the amazing people behind this important role.
Can Customer Support Outsourcing Increase Profit Margins?
Companies strive to continue seeking innovative ways to improve efficiency and boost profit margins to this day. One strategy that has gained notable traction is customer support outsourcing
4 Benefits of Outsourcing Customer Support through Remote Agents
Remote Work isn’t anything new, but it is something that’s sustainable now. The traditional model is that agents go to the office. But Remote Contact Center Agents work anywhere with their own equipment.