4 Benefits of Outsourcing Customer Support through Remote Agents

Remote Control Your Customer Support

Outsourcing always made sense. Even before the pandemic, the reasons to outsource were many. As one Arizona State University paper put it: 

  • “Reduce and control costs of operation (this is usually the main reason).
  • Improve the company’s focus.
  • Liberate inner sources for new purposes.
  • Increase efficiency for some time-consuming functions that the company may lack resources for.
  • Use external resources as much as possible.
  • Sharing risks with a partner firm.”

 

With America’s current economic conditions, these reasons make outsourcing all the more relevant.

Check out our recent Podcast Episodes on Working from Home!

Remote Work isn’t anything new, but it is something that’s sustainable now. The traditional model is that agents go to the office. But Remote Contact Center Agents work anywhere with their own equipment. This brings at least four benefits to mind.

1. Less Operating Costs for Customer Support

With remote agents working from home there’s less office costs. That includes any facilities and rent paid for office space. What’s more is that remote agents have their own equipment. Meaning companies in general spend much less on equipment acquisition. This streamlines a lot of costs.

Looking to outsource your CX with ease?

2. Larger Potential Talent Pool for Customer Support Agents

This is a two-part benefit. Companies that offer remote work for customer support agents are a more attractive workplace prospect. Moreover, hiring the best talent isn’t limited by location anymore. In other words, it’s a win-win situation for customer support workers and companies.

3. Better Flexibility for 24/7 Customer Support Operations

Remote customer service agents can theoretically work at different times more smoothly than office workers. Outsourcing with a company that can provide services at any time of day for you is a definite benefit.

4. More Productive Customer Support

The best benefit of remote customer support agents has got to be increased productivity. To wit:

“Two-thirds of managers report that employees who work from home increase their overall productivity. Even more, 86% of employees say they’re most productive when they work alone—devoid of distractions like inefficient meetings, office gossip, or loud office spaces.”

Source: Fundera

Customer Support with Pac Biz

All these benefits come together when you outsource customer support to Pac Biz. Pac Biz offers agents with expertise in Transportation and Taxi Companies, E-commerce and Online Shops, and Customer Support.

Pac Biz also offers really flexible contract terms at 30 days instead of year-long contracts and onerous terms.

Get in touch with us today and let’s get started on improving your business operations.

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