The pandemic has ushered in a new turning point for the ecommerce industry, with consumers turning to online platforms more than ever.
More and more businesses all around the world report significant changes in their sales during the holidays with huge spikes taking credit from what is commonly known as a seasonal surge.
According to PA Consulting Group, about 30% of UK businesses plan to outsource more by 2022. 71% of these businesses cited costs as a driving factor to outsource — but there are more things to benefit from outsourcing your customer experience management (CXM). As the holidays draw near, businesses in the E-commerce and Transportation sector may experience an increase in customer inquiry, driving call volume and tickets up.