E-commerce Contact Center Outsourcing Cost: Maximizing Cost Efficiency for Reduced Overhead
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Outsourcing has been gaining popularity as a cost-effective solution for most businesses now, especially in the e-commerce industry.
Ecommerce Statistics You Need to Look Out for in 2023
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The pandemic has ushered in a new turning point for the ecommerce industry, with consumers turning to online platforms more than ever.
How E-Commerce Businesses Deal with the Seasonal Surge
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More and more businesses all around the world report significant changes in their sales during the holidays with huge spikes taking credit from what is commonly known as a seasonal surge.
UK Outsourcing: How Transportation & E-Commerce Businesses Outsource
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According to PA Consulting Group, about 30% of UK businesses plan to outsource more by 2022. 71% of these businesses cited costs as a driving factor to outsource — but there are more things to benefit from outsourcing your customer experience management (CXM). As the holidays draw near, businesses in the E-commerce and Transportation sector may experience an increase in customer inquiry, driving call volume and tickets up.