Building a team you can trust to scale your business is near impossible in today’s hiring climate. Businesses in most industries are struggling to ...
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Celebrating Our Agents This Customer Service Week In an industry where we’ve become accustomed to customer inquiries being answered conveniently and efficiently, and where customer ...
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According to the Bureau of Labor and Statistics, customer support agent employment is expected to decline by 4% from 2021 to 2031. This is ...
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Plug the Gap Sustainably The last two years have seen more and increasing staff shortages in the country — with businesses responding differently in attempts ...
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