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Hiring Tips: Maintaining an employee-centered culture and putting mental health first

Building a team you can trust to scale your business is near impossible in today’s hiring climate. Businesses in most industries are struggling to hire fast enough and are operating understaffed or are lowering their standards against their will with less than desirable applicants. Not only that, many are feeling the stress of high turnover which diminishes their efforts.

Hiring pain point example

Inability to scale operations due to unsuccessful attempts to hire long term employees. Pertaining to businesses that get a high volume of calls, missed calls, emails, or chat can be significantly detrimental to customer experience and satisfaction.

Outsourcing Makes Scaling Operations Easy

Pac Biz Contact Center Outsourcing are staffing businesses throughout The United States, Canada, The United Kingdom, and Australia with highly skilled remote workers. We provide 24/7 support in both English and Spanish. 

Businesses with hiring challenges are tired of wasted costs and resources related to hiring, which is why they turn to Pac Biz for remote support teams. Skilled and experienced agents perform at a high level, but at a fraction of the cost. It’s a win-win situation. We have some agents that have been with the same clients for 6+ years. 

Our Uplifting Company Culture

How does Pac Biz maintain such a low employee attrition/turnover rate? We invest heavily into a fun, accepting, and supportive company culture. Learn a few of the many reasons why our attrition rate is among the lowest in the contact center industry, and how we make working at Pac Biz different from other call centers.

Some examples of Pac Biz culture events and approaches:

A Pac Biz program called Motivated By Nature was initially a contest from January 2021 for employees to photograph unique aspects of nature. The peak of the pandemic left employees stressed with the uncertain future and social separation left everyone needing some positive experiences together. 

Pac Biz’s Talent Acquisition Manager, Cathy Belen describes the event, “we were encouraged to unplug so to speak, to get out from our work desk, commune with nature, be with nature.” Every day they were given a task for example given the letter A and go find something in nature that started with that letter, etc. 

“It made everyone stop and recharge” said Cathy, “physically, mentally, and spiritually healing for everyone, really helped take care of mental health issues.” 

Outsourcing can be a big step for companies, and those that are outsourcing may not be aware of the work conditions they are working with. Working with Pac Biz, clients are rest-assured that their offshore teams are treated with the utmost respect and proper resources to succeed in providing the best customer experience.

Outsource with Pac Biz

Enhance your customer experience and connect with our team at Pac Biz to discuss the potential a professional relationship can hold. Our services can improve you quality, KPIs, while saving you significantly in employee costs.

Ready to e-meet? Schedule an appointment on the way home

Eric Mulvin

Phoenix, Arizona, USA
Founder + CEO of Pac Biz

Let’s Get in Touch

Hi, I’m Eric Mulvin, founder and owner of Pac Biz, and we are happy to solve your transportation company’s pain points in customer support. We have contact center agents ready to serve your needs.

I am free to go over the potential that exists with making your booking and dispatching service company thrive through improved workflows and better management of support.

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