eCommerce businesses oftentimes rely on online sales to succeed, with many retail businesses running solely online with a few found in stores that carry their products.
Business owners need to constantly reassess their processes as they grow, with the ultimate goal of finding new ways to maximize profitability. Hitting milestones and new challenges prompts adaptability, and the ability to innovate will only further your success, allowing you to scale beyond your expectations.
“Over the last few years, e-commerce has become an indispensable part of the global retail framework. Like many other industries, the retail landscape has undergone a substantial transformation following the advent of the internet, and thanks to the ongoing digitalization of modern life, consumers from virtually every country now profit from the perks of online transactions. As internet access and adoption are rapidly increasing worldwide, and with close to five billion global internet users, the number of people making purchases online is ever-increasing. In 2021, e-retail sales surpassed 5.2 trillion U.S. dollars worldwide, and this figure is only expected to reach new heights in the coming years.”
Common Challenges for eCommerce Businesses
What’s the Impact of Outsourcing on eCommerce Companies?
Outsourcing customer calls, chats, emails and more to keep expenses low, and quality high.
Low Cost
High Quality, Experienced Agents
Scalable
eCommerce Experts
In-House Call Center
- Limited applicants (low talent)
- High Turnover
- HR costs
- Rising Wages
- Equipment costs
- Health Benefits
- Supervisors/Quality control needed
- Toxic Personalities
The struggle to run a call center on top of running a taxi company is real!
Outsourcing Call Center with Pac Biz
Low monthly fee Included:
- Experienced agents
- Motivating & Supportive
- Company Culture
- Supervisors
- Account managers
- Quality Assurance Team
- Consistent call scoring
- Health Benefits
- Training Department
- Open communication
- Performance reports
- Easily add more agents
- Easy access to US based owner
Outsourcing allows you to provide better service to your customers and drivers, while cutting costs!
In-House Call Center
- Limited applicants (low talent)
- High Turnover
- HR costs
- Rising Wages
- Equipment costs
- Health Benefits
- Supervisors/Quality control needed
- Toxic Personalities
The struggle to run a call center on top of running a taxi company is real!
Outsourcing Call Center with Pac Biz
Low monthly fee
Included:
- Experienced agents
- Motivating & Supportive
- Company Culture
- Supervisors
- Account managers
- Quality Assurance Team
- Consistent call scoring
- Health Benefits
- Training Department
- Open communication
- Performance reports
- Easily add more agents
- Easy access to US based owner
Outsourcing allows you to provide better service to your customers and drivers, while cutting costs!
What tasks can remote customer support agents & virtual assistants from Pac Biz do for my eCommerce business?
Through phone, text, chat, email and other platforms, our agents:
- Take orders
- Process refunds
- Troubleshooting
- Inquiries
- Follow-ups
- Customer complaints
- Data entry
- Reports
- Contact Suppliers &
- Check Status
- Any task that can be done remotely
Why Work with Pac Biz for Outsourcing eCommerce Customer Service?
Our clients love working with us for many reasons. Our team is focused on providing the best experience from start to finish. From the easy onboarding process with open communication from US based team and Pac Biz owner Eric Mulvin, to the high level training to establish standard operating procedures for your specific business, to the ease of growth — allowing businesses to add and remove agents at will.
Talk to us and you’ll feel the difference between working with us, versus others that lack the infrastructure, experience, and quality we provide. We’ve helped businesses cut payroll costs significantly, allowing for more investment into marketing and other growth opportunities.
Let’s Chat
Schedule a meeting with our business development team, and we’ll be happy to go over the different ways we’ve helped ecommerce businesses thrive and how we can help yours too. We love connecting with business owners to learn more about pain points that we can solve.
